Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 982 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
2. 2.Which of these is poor customer service? (a) chatting on the phone (b) fixing mistakes quickly (c) a clear price board (d) sorry for a long wait
3. 3.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) blame the buyer (c) keep it quietly (d) close the stall
4. 4.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
5. 5.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
6. 6.🔍 Which is the odd one out? (a) rude replies (b) greeting with a smile (c) clean, covered food (d) sorry for a long wait
7. 7.True or false: “a tidy stall table” is good customer service. (a) False (b) True
8. 8.Which of these is good customer service? (a) a clear price board (b) a sticky, messy table (c) chatting on the phone (d) serving friends first
9. 9.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
10. 10.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
11. 11.Which of these is poor customer service? (a) clean, covered food (b) dirty hands with food (c) saying thank you (d) giving correct change
12. 12.Which of these is good customer service? (a) ignoring a customer (b) chatting on the phone (c) arguing with a buyer (d) saying thank you
13. 13.🧍 Three people are waiting. What is good service? (a) take a break (b) make them leave (c) serve them in turn (d) serve friends first
14. 14.Which of these is good customer service? (a) chatting on the phone (b) rude replies (c) serving friends first (d) a tidy stall table
15. 15.🔍 Which is the odd one out? (a) saying thank you (b) a sticky, messy table (c) ignoring a customer (d) dirty hands with food
16. 16.True or false: “sorry for a long wait” is good customer service. (a) False (b) True
17. 17.True or false: “sorry for a long wait” is poor customer service. (a) True (b) False
18. 18.🔍 Which is the odd one out? (a) greeting with a smile (b) dirty hands with food (c) ignoring a customer (d) rude replies
19. 19.🔍 Which is the odd one out? (a) arguing with a buyer (b) hiding the prices (c) dirty hands with food (d) listening to complaints
20. 20.True or false: “clean, covered food” is poor customer service. (a) True (b) False
21. 21.True or false: “serving friends first” is good customer service. (a) True (b) False
22. 22.True or false: “ignoring a customer” is poor customer service. (a) True (b) False
23. 23.Which of these is poor customer service? (a) listening to complaints (b) sorry for a long wait (c) counting change wrongly (d) fixing mistakes quickly
24. 24.True or false: “counting change wrongly” is poor customer service. (a) False (b) True
25. 25.🔁 Why does good service matter so much? (a) buyers come back (b) it does not (c) it costs a lot (d) it is slower
26. 26.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
27. 27.Which of these is poor customer service? (a) a tidy stall table (b) sorry for a long wait (c) rude replies (d) greeting with a smile
28. 28.True or false: “serving friends first” is poor customer service. (a) False (b) True
29. 29.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) ignore them (c) argue with them (d) laugh at them
30. 30.True or false: “fixing mistakes quickly” is good customer service. (a) False (b) True
31. 31.True or false: “arguing with a buyer” is poor customer service. (a) True (b) False
32. 32.Which of these is poor customer service? (a) ignoring a customer (b) listening to complaints (c) a tidy stall table (d) sorry for a long wait
33. 33.True or false: “arguing with a buyer” is good customer service. (a) True (b) False
34. 34.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) ignoring a customer (c) listening to complaints (d) greeting with a smile
35. 35.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
36. 36.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) tell them to go (c) argue (d) ignore it
37. 37.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
38. 38.Which of these is good customer service? (a) arguing with a buyer (b) serving friends first (c) clean, covered food (d) counting change wrongly
39. 39.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
40. 40.True or false: “rude replies” is poor customer service. (a) True (b) False

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