Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 983 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) say sorry, add sugar (c) ignore them (d) laugh at them
2. 2.Which of these is poor customer service? (a) clean, covered food (b) saying thank you (c) counting change wrongly (d) a tidy stall table
3. 3.🔍 Which is the odd one out? (a) clean, covered food (b) saying thank you (c) chatting on the phone (d) giving correct change
4. 4.🔍 Which is the odd one out? (a) ignoring a customer (b) listening to complaints (c) chatting on the phone (d) dirty hands with food
5. 5.🔍 Which is the odd one out? (a) arguing with a buyer (b) a clear price board (c) a sticky, messy table (d) chatting on the phone
6. 6.True or false: “a tidy stall table” is good customer service. (a) True (b) False
7. 7.Which of these is good customer service? (a) ignoring a customer (b) a sticky, messy table (c) fixing mistakes quickly (d) chatting on the phone
8. 8.🧍 Three people are waiting. What is good service? (a) make them leave (b) take a break (c) serve friends first (d) serve them in turn
9. 9.True or false: “counting change wrongly” is good customer service. (a) True (b) False
10. 10.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
11. 11.🔁 Why does good service matter so much? (a) it does not (b) buyers come back (c) it is slower (d) it costs a lot
12. 12.🔍 Which is the odd one out? (a) greeting with a smile (b) counting change wrongly (c) fixing mistakes quickly (d) saying thank you
13. 13.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
14. 14.True or false: “clean, covered food” is poor customer service. (a) True (b) False
15. 15.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
16. 16.🔍 Which is the odd one out? (a) arguing with a buyer (b) giving correct change (c) hiding the prices (d) serving friends first
17. 17.Which of these is poor customer service? (a) greeting with a smile (b) sorry for a long wait (c) arguing with a buyer (d) listening to complaints
18. 18.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
19. 19.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) tell them to go (c) ignore it (d) argue
20. 20.Which of these is poor customer service? (a) a tidy stall table (b) fixing mistakes quickly (c) rude replies (d) greeting with a smile
21. 21.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
22. 22.🔍 Which is the odd one out? (a) clean, covered food (b) dirty hands with food (c) counting change wrongly (d) a sticky, messy table
23. 23.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) close the stall (c) keep it quietly (d) blame the buyer
24. 24.True or false: “a tidy stall table” is poor customer service. (a) True (b) False
25. 25.Which of these is good customer service? (a) serving friends first (b) sorry for a long wait (c) ignoring a customer (d) arguing with a buyer
26. 26.True or false: “fixing mistakes quickly” is good customer service. (a) False (b) True
27. 27.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
28. 28.Which of these is good customer service? (a) chatting on the phone (b) dirty hands with food (c) listening to complaints (d) ignoring a customer
29. 29.Which of these is good customer service? (a) arguing with a buyer (b) a tidy stall table (c) rude replies (d) counting change wrongly
30. 30.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
31. 31.🔍 Which is the odd one out? (a) arguing with a buyer (b) chatting on the phone (c) ignoring a customer (d) fixing mistakes quickly
32. 32.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
33. 33.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
34. 34.🔍 Which is the odd one out? (a) ignoring a customer (b) chatting on the phone (c) hiding the prices (d) greeting with a smile
35. 35.True or false: “a sticky, messy table” is good customer service. (a) True (b) False
36. 36.True or false: “chatting on the phone” is poor customer service. (a) True (b) False
37. 37.Which of these is good customer service? (a) rude replies (b) greeting with a smile (c) chatting on the phone (d) arguing with a buyer
38. 38.Which of these is poor customer service? (a) fixing mistakes quickly (b) a clear price board (c) saying thank you (d) ignoring a customer
39. 39.Which of these is poor customer service? (a) saying thank you (b) a tidy stall table (c) a sticky, messy table (d) sorry for a long wait
40. 40.😊 Good or poor customer service: rude replies? (a) good service (b) poor service

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