Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 984 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is good customer service? (a) chatting on the phone (b) dirty hands with food (c) giving correct change (d) counting change wrongly
2. 2.🔍 Which is the odd one out? (a) sorry for a long wait (b) dirty hands with food (c) listening to complaints (d) giving correct change
3. 3.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
4. 4.True or false: “arguing with a buyer” is poor customer service. (a) True (b) False
5. 5.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
6. 6.🔍 Which is the odd one out? (a) clean, covered food (b) giving correct change (c) a tidy stall table (d) counting change wrongly
7. 7.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) greeting with a smile (c) rude replies (d) listening to complaints
8. 8.🔍 Which is the odd one out? (a) sorry for a long wait (b) arguing with a buyer (c) giving correct change (d) a clear price board
9. 9.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
10. 10.🔍 Which is the odd one out? (a) saying thank you (b) a clear price board (c) a sticky, messy table (d) fixing mistakes quickly
11. 11.True or false: “serving friends first” is poor customer service. (a) False (b) True
12. 12.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) ignore them (c) say sorry, add sugar (d) laugh at them
13. 13.Which of these is poor customer service? (a) giving correct change (b) listening to complaints (c) saying thank you (d) counting change wrongly
14. 14.True or false: “giving correct change” is poor customer service. (a) True (b) False
15. 15.True or false: “sorry for a long wait” is poor customer service. (a) False (b) True
16. 16.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
17. 17.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
18. 18.Which of these is good customer service? (a) ignoring a customer (b) counting change wrongly (c) arguing with a buyer (d) a tidy stall table
19. 19.Which of these is good customer service? (a) rude replies (b) a sticky, messy table (c) chatting on the phone (d) fixing mistakes quickly
20. 20.True or false: “a tidy stall table” is good customer service. (a) False (b) True
21. 21.True or false: “giving correct change” is good customer service. (a) False (b) True
22. 22.Which of these is poor customer service? (a) sorry for a long wait (b) a clear price board (c) chatting on the phone (d) listening to complaints
23. 23.🧍 Three people are waiting. What is good service? (a) take a break (b) make them leave (c) serve them in turn (d) serve friends first
24. 24.True or false: “counting change wrongly” is poor customer service. (a) False (b) True
25. 25.Which of these is poor customer service? (a) hiding the prices (b) a clear price board (c) fixing mistakes quickly (d) clean, covered food
26. 26.Which of these is good customer service? (a) serving friends first (b) rude replies (c) ignoring a customer (d) greeting with a smile
27. 27.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) keep it quietly (c) give it back, say sorry (d) close the stall
28. 28.True or false: “a sticky, messy table” is poor customer service. (a) True (b) False
29. 29.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
30. 30.📝 A customer has an idea to improve your cards. You should… (a) argue (b) ignore it (c) tell them to go (d) thank them and note it
31. 31.True or false: “hiding the prices” is good customer service. (a) True (b) False
32. 32.True or false: “rude replies” is poor customer service. (a) False (b) True
33. 33.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
34. 34.True or false: “a clear price board” is poor customer service. (a) False (b) True
35. 35.🔍 Which is the odd one out? (a) ignoring a customer (b) arguing with a buyer (c) listening to complaints (d) chatting on the phone
36. 36.True or false: “saying thank you” is poor customer service. (a) True (b) False
37. 37.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
38. 38.🔍 Which is the odd one out? (a) listening to complaints (b) ignoring a customer (c) a tidy stall table (d) fixing mistakes quickly
39. 39.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) listening to complaints (c) hiding the prices (d) greeting with a smile
40. 40.🔍 Which is the odd one out? (a) ignoring a customer (b) a sticky, messy table (c) saying thank you (d) chatting on the phone

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