Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 985 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) tell them to go (c) argue (d) ignore it
2. 2.Which of these is good customer service? (a) a tidy stall table (b) dirty hands with food (c) chatting on the phone (d) arguing with a buyer
3. 3.True or false: “a clear price board” is good customer service. (a) True (b) False
4. 4.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) argue with them (c) laugh at them (d) ignore them
5. 5.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
6. 6.🧍 Three people are waiting. What is good service? (a) take a break (b) serve them in turn (c) make them leave (d) serve friends first
7. 7.🔍 Which is the odd one out? (a) ignoring a customer (b) greeting with a smile (c) arguing with a buyer (d) a sticky, messy table
8. 8.True or false: “serving friends first” is poor customer service. (a) True (b) False
9. 9.🔁 Why does good service matter so much? (a) buyers come back (b) it is slower (c) it costs a lot (d) it does not
10. 10.True or false: “a sticky, messy table” is good customer service. (a) False (b) True
11. 11.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
12. 12.True or false: “a tidy stall table” is good customer service. (a) True (b) False
13. 13.True or false: “greeting with a smile” is good customer service. (a) False (b) True
14. 14.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
15. 15.Which of these is poor customer service? (a) a clear price board (b) clean, covered food (c) giving correct change (d) dirty hands with food
16. 16.Which of these is good customer service? (a) a clear price board (b) rude replies (c) serving friends first (d) hiding the prices
17. 17.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
18. 18.Which of these is good customer service? (a) listening to complaints (b) a sticky, messy table (c) rude replies (d) ignoring a customer
19. 19.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
20. 20.🔍 Which is the odd one out? (a) rude replies (b) hiding the prices (c) clean, covered food (d) a sticky, messy table
21. 21.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) blame the buyer (c) close the stall (d) keep it quietly
22. 22.Which of these is poor customer service? (a) giving correct change (b) counting change wrongly (c) listening to complaints (d) a tidy stall table
23. 23.🔍 Which is the odd one out? (a) giving correct change (b) serving friends first (c) sorry for a long wait (d) greeting with a smile
24. 24.True or false: “rude replies” is poor customer service. (a) True (b) False
25. 25.True or false: “counting change wrongly” is good customer service. (a) False (b) True
26. 26.🔍 Which is the odd one out? (a) giving correct change (b) dirty hands with food (c) hiding the prices (d) a sticky, messy table
27. 27.Which of these is poor customer service? (a) saying thank you (b) fixing mistakes quickly (c) a sticky, messy table (d) greeting with a smile
28. 28.True or false: “giving correct change” is good customer service. (a) False (b) True
29. 29.True or false: “a clear price board” is poor customer service. (a) False (b) True
30. 30.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
31. 31.🔍 Which is the odd one out? (a) a clear price board (b) a tidy stall table (c) ignoring a customer (d) saying thank you
32. 32.🔍 Which is the odd one out? (a) a clear price board (b) rude replies (c) listening to complaints (d) giving correct change
33. 33.Which of these is poor customer service? (a) sorry for a long wait (b) hiding the prices (c) fixing mistakes quickly (d) greeting with a smile
34. 34.Which of these is good customer service? (a) hiding the prices (b) saying thank you (c) arguing with a buyer (d) dirty hands with food
35. 35.Which of these is good customer service? (a) a sticky, messy table (b) hiding the prices (c) greeting with a smile (d) serving friends first
36. 36.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
37. 37.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
38. 38.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
39. 39.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
40. 40.True or false: “ignoring a customer” is good customer service. (a) True (b) False

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