Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 986 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) ignore it (c) thank them and note it (d) argue
2. 2.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
3. 3.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
4. 4.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
5. 5.Which of these is good customer service? (a) serving friends first (b) dirty hands with food (c) rude replies (d) fixing mistakes quickly
6. 6.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) take a break (c) serve friends first (d) make them leave
7. 7.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) give it back, say sorry (c) close the stall (d) keep it quietly
8. 8.Which of these is good customer service? (a) a sticky, messy table (b) serving friends first (c) saying thank you (d) hiding the prices
9. 9.🔍 Which is the odd one out? (a) serving friends first (b) a tidy stall table (c) greeting with a smile (d) giving correct change
10. 10.Which of these is good customer service? (a) counting change wrongly (b) chatting on the phone (c) a tidy stall table (d) ignoring a customer
11. 11.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
12. 12.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
13. 13.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
14. 14.Which of these is poor customer service? (a) rude replies (b) listening to complaints (c) greeting with a smile (d) giving correct change
15. 15.🔍 Which is the odd one out? (a) counting change wrongly (b) rude replies (c) a sticky, messy table (d) greeting with a smile
16. 16.🔍 Which is the odd one out? (a) dirty hands with food (b) greeting with a smile (c) listening to complaints (d) fixing mistakes quickly
17. 17.Which of these is good customer service? (a) ignoring a customer (b) a sticky, messy table (c) clean, covered food (d) hiding the prices
18. 18.Which of these is poor customer service? (a) giving correct change (b) a clear price board (c) sorry for a long wait (d) ignoring a customer
19. 19.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
20. 20.True or false: “chatting on the phone” is poor customer service. (a) False (b) True
21. 21.True or false: “clean, covered food” is good customer service. (a) True (b) False
22. 22.True or false: “greeting with a smile” is good customer service. (a) False (b) True
23. 23.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) argue with them (c) laugh at them (d) say sorry, add sugar
24. 24.Which of these is poor customer service? (a) sorry for a long wait (b) clean, covered food (c) saying thank you (d) counting change wrongly
25. 25.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
26. 26.True or false: “arguing with a buyer” is poor customer service. (a) False (b) True
27. 27.Which of these is poor customer service? (a) listening to complaints (b) greeting with a smile (c) dirty hands with food (d) a clear price board
28. 28.Which of these is good customer service? (a) chatting on the phone (b) counting change wrongly (c) rude replies (d) greeting with a smile
29. 29.Which of these is good customer service? (a) chatting on the phone (b) a clear price board (c) dirty hands with food (d) serving friends first
30. 30.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
31. 31.🔍 Which is the odd one out? (a) giving correct change (b) a clear price board (c) ignoring a customer (d) saying thank you
32. 32.True or false: “arguing with a buyer” is good customer service. (a) True (b) False
33. 33.True or false: “a tidy stall table” is poor customer service. (a) False (b) True
34. 34.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
35. 35.🔍 Which is the odd one out? (a) arguing with a buyer (b) a sticky, messy table (c) rude replies (d) clean, covered food
36. 36.🔁 Why does good service matter so much? (a) it is slower (b) it costs a lot (c) it does not (d) buyers come back
37. 37.True or false: “dirty hands with food” is good customer service. (a) False (b) True
38. 38.🔍 Which is the odd one out? (a) listening to complaints (b) giving correct change (c) greeting with a smile (d) a sticky, messy table
39. 39.True or false: “listening to complaints” is poor customer service. (a) False (b) True
40. 40.Which of these is good customer service? (a) hiding the prices (b) listening to complaints (c) arguing with a buyer (d) ignoring a customer

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