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Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 987 · 40 questions
TalentJR

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

NameDateTime takenScore ___ / 40
  1. 1.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) argue (c) tell them to go (d) thank them and note it
  2. 2.True or false: “a sticky, messy table” is good customer service. (a) False (b) True
  3. 3.Which of these is good customer service? (a) counting change wrongly (b) dirty hands with food (c) greeting with a smile (d) serving friends first
  4. 4.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) a tidy stall table (c) saying thank you (d) ignoring a customer
  5. 5.Which of these is good customer service? (a) counting change wrongly (b) arguing with a buyer (c) dirty hands with food (d) giving correct change
  6. 6.True or false: “listening to complaints” is good customer service. (a) False (b) True
  7. 7.True or false: “clean, covered food” is poor customer service. (a) True (b) False
  8. 8.Which of these is poor customer service? (a) sorry for a long wait (b) a clear price board (c) fixing mistakes quickly (d) chatting on the phone
  9. 9.🔍 Which is the odd one out? (a) rude replies (b) listening to complaints (c) hiding the prices (d) serving friends first
  10. 10.🔍 Which is the odd one out? (a) chatting on the phone (b) ignoring a customer (c) greeting with a smile (d) arguing with a buyer
  11. 11.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) say sorry, add sugar (c) argue with them (d) laugh at them
  12. 12.🔍 Which is the odd one out? (a) ignoring a customer (b) giving correct change (c) a sticky, messy table (d) counting change wrongly
  13. 13.True or false: “hiding the prices” is good customer service. (a) True (b) False
  14. 14.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
  15. 15.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
  16. 16.Which of these is good customer service? (a) counting change wrongly (b) a clear price board (c) arguing with a buyer (d) a sticky, messy table
  17. 17.True or false: “giving correct change” is poor customer service. (a) False (b) True
  18. 18.🔍 Which is the odd one out? (a) ignoring a customer (b) fixing mistakes quickly (c) arguing with a buyer (d) hiding the prices
  19. 19.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
  20. 20.Which of these is good customer service? (a) chatting on the phone (b) ignoring a customer (c) sorry for a long wait (d) counting change wrongly
  21. 21.True or false: “listening to complaints” is poor customer service. (a) True (b) False
  22. 22.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
  23. 23.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
  24. 24.🔁 Why does good service matter so much? (a) it costs a lot (b) it is slower (c) buyers come back (d) it does not
  25. 25.True or false: “greeting with a smile” is good customer service. (a) True (b) False
  26. 26.True or false: “serving friends first” is poor customer service. (a) True (b) False
  27. 27.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
  28. 28.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
  29. 29.🔍 Which is the odd one out? (a) arguing with a buyer (b) ignoring a customer (c) serving friends first (d) saying thank you
  30. 30.🔍 Which is the odd one out? (a) clean, covered food (b) a tidy stall table (c) giving correct change (d) chatting on the phone
  31. 31.True or false: “a clear price board” is good customer service. (a) False (b) True
  32. 32.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
  33. 33.🧍 Three people are waiting. What is good service? (a) make them leave (b) serve them in turn (c) serve friends first (d) take a break
  34. 34.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
  35. 35.True or false: “counting change wrongly” is good customer service. (a) True (b) False
  36. 36.Which of these is poor customer service? (a) giving correct change (b) fixing mistakes quickly (c) greeting with a smile (d) hiding the prices
  37. 37.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
  38. 38.🔍 Which is the odd one out? (a) listening to complaints (b) dirty hands with food (c) clean, covered food (d) a clear price board
  39. 39.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
  40. 40.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service

Answer key

  1. thank them and note it
  2. False
  3. greeting with a smile
  4. ignoring a customer
  5. giving correct change
  6. True
  7. False
  8. chatting on the phone
  9. listening to complaints
  10. greeting with a smile
  11. say sorry, add sugar
  12. giving correct change
  13. False
  14. poor service
  15. good service
  16. a clear price board
  17. False
  18. fixing mistakes quickly
  19. poor service
  20. sorry for a long wait
  21. False
  22. good service
  23. good service
  24. buyers come back
  25. True
  26. True
  27. good service
  28. good service
  29. saying thank you
  30. chatting on the phone
  31. True
  32. False
  33. serve them in turn
  34. poor service
  35. False
  36. hiding the prices
  37. poor service
  38. dirty hands with food
  39. good service
  40. poor service

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