Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 988 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) blame the buyer (c) keep it quietly (d) give it back, say sorry
2. 2.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) argue (c) thank them and note it (d) ignore it
3. 3.Which of these is poor customer service? (a) giving correct change (b) greeting with a smile (c) chatting on the phone (d) a clear price board
4. 4.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) ignore them (c) laugh at them (d) argue with them
5. 5.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
6. 6.True or false: “a tidy stall table” is good customer service. (a) True (b) False
7. 7.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
8. 8.True or false: “a sticky, messy table” is poor customer service. (a) True (b) False
9. 9.🔍 Which is the odd one out? (a) serving friends first (b) saying thank you (c) chatting on the phone (d) arguing with a buyer
10. 10.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
11. 11.Which of these is good customer service? (a) hiding the prices (b) ignoring a customer (c) saying thank you (d) serving friends first
12. 12.Which of these is poor customer service? (a) fixing mistakes quickly (b) giving correct change (c) serving friends first (d) a clear price board
13. 13.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
14. 14.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
15. 15.Which of these is good customer service? (a) counting change wrongly (b) serving friends first (c) arguing with a buyer (d) giving correct change
16. 16.True or false: “rude replies” is good customer service. (a) True (b) False
17. 17.🔍 Which is the odd one out? (a) arguing with a buyer (b) counting change wrongly (c) listening to complaints (d) chatting on the phone
18. 18.🔍 Which is the odd one out? (a) dirty hands with food (b) saying thank you (c) giving correct change (d) listening to complaints
19. 19.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
20. 20.🔍 Which is the odd one out? (a) listening to complaints (b) fixing mistakes quickly (c) giving correct change (d) ignoring a customer
21. 21.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
22. 22.🧍 Three people are waiting. What is good service? (a) take a break (b) serve friends first (c) serve them in turn (d) make them leave
23. 23.🔍 Which is the odd one out? (a) listening to complaints (b) a sticky, messy table (c) greeting with a smile (d) a tidy stall table
24. 24.🔍 Which is the odd one out? (a) greeting with a smile (b) saying thank you (c) fixing mistakes quickly (d) chatting on the phone
25. 25.True or false: “dirty hands with food” is good customer service. (a) True (b) False
26. 26.🔁 Why does good service matter so much? (a) it costs a lot (b) buyers come back (c) it is slower (d) it does not
27. 27.Which of these is poor customer service? (a) fixing mistakes quickly (b) counting change wrongly (c) a tidy stall table (d) clean, covered food
28. 28.🔍 Which is the odd one out? (a) ignoring a customer (b) counting change wrongly (c) fixing mistakes quickly (d) serving friends first
29. 29.🔍 Which is the odd one out? (a) ignoring a customer (b) counting change wrongly (c) serving friends first (d) greeting with a smile
30. 30.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
31. 31.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) a tidy stall table (c) counting change wrongly (d) a clear price board
32. 32.Which of these is good customer service? (a) a sticky, messy table (b) chatting on the phone (c) sorry for a long wait (d) rude replies
33. 33.Which of these is poor customer service? (a) fixing mistakes quickly (b) clean, covered food (c) a tidy stall table (d) rude replies
34. 34.Which of these is good customer service? (a) a clear price board (b) counting change wrongly (c) hiding the prices (d) dirty hands with food
35. 35.True or false: “arguing with a buyer” is good customer service. (a) False (b) True
36. 36.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
37. 37.🔍 Which is the odd one out? (a) arguing with a buyer (b) chatting on the phone (c) ignoring a customer (d) a tidy stall table
38. 38.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
39. 39.🔍 Which is the odd one out? (a) rude replies (b) a clear price board (c) fixing mistakes quickly (d) a tidy stall table
40. 40.True or false: “a clear price board” is good customer service. (a) True (b) False

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