Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 989 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) ignore them (c) say sorry, add sugar (d) argue with them
2. 2.Which of these is poor customer service? (a) clean, covered food (b) rude replies (c) sorry for a long wait (d) saying thank you
3. 3.🔍 Which is the odd one out? (a) arguing with a buyer (b) ignoring a customer (c) fixing mistakes quickly (d) counting change wrongly
4. 4.Which of these is poor customer service? (a) fixing mistakes quickly (b) a clear price board (c) a sticky, messy table (d) a tidy stall table
5. 5.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
6. 6.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) ignore it (c) thank them and note it (d) argue
7. 7.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
8. 8.🔍 Which is the odd one out? (a) sorry for a long wait (b) a clear price board (c) giving correct change (d) serving friends first
9. 9.🔁 Why does good service matter so much? (a) it does not (b) buyers come back (c) it costs a lot (d) it is slower
10. 10.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
11. 11.Which of these is good customer service? (a) counting change wrongly (b) sorry for a long wait (c) arguing with a buyer (d) ignoring a customer
12. 12.🔍 Which is the odd one out? (a) a sticky, messy table (b) dirty hands with food (c) hiding the prices (d) sorry for a long wait
13. 13.🔍 Which is the odd one out? (a) chatting on the phone (b) ignoring a customer (c) dirty hands with food (d) listening to complaints
14. 14.🔍 Which is the odd one out? (a) listening to complaints (b) giving correct change (c) saying thank you (d) arguing with a buyer
15. 15.Which of these is good customer service? (a) hiding the prices (b) ignoring a customer (c) fixing mistakes quickly (d) serving friends first
16. 16.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
17. 17.Which of these is good customer service? (a) greeting with a smile (b) arguing with a buyer (c) rude replies (d) ignoring a customer
18. 18.Which of these is good customer service? (a) arguing with a buyer (b) listening to complaints (c) serving friends first (d) a sticky, messy table
19. 19.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
20. 20.Which of these is good customer service? (a) dirty hands with food (b) a sticky, messy table (c) chatting on the phone (d) a clear price board
21. 21.🔍 Which is the odd one out? (a) a tidy stall table (b) saying thank you (c) sorry for a long wait (d) counting change wrongly
22. 22.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
23. 23.Which of these is good customer service? (a) rude replies (b) saying thank you (c) chatting on the phone (d) a sticky, messy table
24. 24.Which of these is poor customer service? (a) a clear price board (b) greeting with a smile (c) hiding the prices (d) sorry for a long wait
25. 25.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
26. 26.True or false: “clean, covered food” is poor customer service. (a) False (b) True
27. 27.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
28. 28.True or false: “dirty hands with food” is poor customer service. (a) False (b) True
29. 29.True or false: “a sticky, messy table” is good customer service. (a) True (b) False
30. 30.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
31. 31.True or false: “greeting with a smile” is good customer service. (a) True (b) False
32. 32.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
33. 33.🔍 Which is the odd one out? (a) ignoring a customer (b) clean, covered food (c) dirty hands with food (d) rude replies
34. 34.True or false: “a clear price board” is good customer service. (a) True (b) False
35. 35.Which of these is good customer service? (a) arguing with a buyer (b) counting change wrongly (c) clean, covered food (d) rude replies
36. 36.Which of these is poor customer service? (a) chatting on the phone (b) greeting with a smile (c) a tidy stall table (d) giving correct change
37. 37.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
38. 38.True or false: “giving correct change” is poor customer service. (a) False (b) True
39. 39.Which of these is poor customer service? (a) clean, covered food (b) giving correct change (c) counting change wrongly (d) listening to complaints
40. 40.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) a sticky, messy table (c) greeting with a smile (d) a clear price board

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