Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 990 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔁 Why does good service matter so much? (a) it does not (b) it is slower (c) it costs a lot (d) buyers come back
2. 2.True or false: “a tidy stall table” is poor customer service. (a) True (b) False
3. 3.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
4. 4.Which of these is good customer service? (a) serving friends first (b) chatting on the phone (c) arguing with a buyer (d) saying thank you
5. 5.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) thank them and note it (c) argue (d) ignore it
6. 6.True or false: “listening to complaints” is good customer service. (a) True (b) False
7. 7.Which of these is good customer service? (a) ignoring a customer (b) counting change wrongly (c) fixing mistakes quickly (d) arguing with a buyer
8. 8.🔍 Which is the odd one out? (a) a tidy stall table (b) counting change wrongly (c) a sticky, messy table (d) serving friends first
9. 9.🔍 Which is the odd one out? (a) greeting with a smile (b) chatting on the phone (c) clean, covered food (d) a tidy stall table
10. 10.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
11. 11.True or false: “dirty hands with food” is poor customer service. (a) True (b) False
12. 12.Which of these is good customer service? (a) arguing with a buyer (b) a tidy stall table (c) rude replies (d) ignoring a customer
13. 13.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
14. 14.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
15. 15.Which of these is poor customer service? (a) giving correct change (b) saying thank you (c) dirty hands with food (d) a clear price board
16. 16.🔍 Which is the odd one out? (a) chatting on the phone (b) arguing with a buyer (c) serving friends first (d) fixing mistakes quickly
17. 17.🔍 Which is the odd one out? (a) giving correct change (b) fixing mistakes quickly (c) a tidy stall table (d) a sticky, messy table
18. 18.🔍 Which is the odd one out? (a) hiding the prices (b) serving friends first (c) a sticky, messy table (d) greeting with a smile
19. 19.True or false: “sorry for a long wait” is good customer service. (a) False (b) True
20. 20.True or false: “saying thank you” is good customer service. (a) False (b) True
21. 21.True or false: “a tidy stall table” is good customer service. (a) True (b) False
22. 22.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
23. 23.🧍 Three people are waiting. What is good service? (a) make them leave (b) take a break (c) serve friends first (d) serve them in turn
24. 24.Which of these is good customer service? (a) counting change wrongly (b) chatting on the phone (c) arguing with a buyer (d) listening to complaints
25. 25.Which of these is poor customer service? (a) a clear price board (b) giving correct change (c) a sticky, messy table (d) listening to complaints
26. 26.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
27. 27.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
28. 28.True or false: “hiding the prices” is poor customer service. (a) False (b) True
29. 29.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) laugh at them (c) say sorry, add sugar (d) ignore them
30. 30.True or false: “serving friends first” is poor customer service. (a) False (b) True
31. 31.True or false: “rude replies” is good customer service. (a) False (b) True
32. 32.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
33. 33.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
34. 34.🔍 Which is the odd one out? (a) hiding the prices (b) a tidy stall table (c) clean, covered food (d) giving correct change
35. 35.True or false: “a clear price board” is good customer service. (a) True (b) False
36. 36.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) give it back, say sorry (c) blame the buyer (d) keep it quietly
37. 37.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
38. 38.🔍 Which is the odd one out? (a) a clear price board (b) chatting on the phone (c) rude replies (d) counting change wrongly
39. 39.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
40. 40.🔍 Which is the odd one out? (a) counting change wrongly (b) dirty hands with food (c) hiding the prices (d) sorry for a long wait

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