Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 991 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔁 Why does good service matter so much? (a) it does not (b) buyers come back (c) it costs a lot (d) it is slower
2. 2.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
3. 3.Which of these is good customer service? (a) giving correct change (b) counting change wrongly (c) serving friends first (d) hiding the prices
4. 4.Which of these is poor customer service? (a) listening to complaints (b) saying thank you (c) counting change wrongly (d) clean, covered food
5. 5.🔍 Which is the odd one out? (a) ignoring a customer (b) chatting on the phone (c) counting change wrongly (d) sorry for a long wait
6. 6.True or false: “ignoring a customer” is poor customer service. (a) False (b) True
7. 7.True or false: “listening to complaints” is good customer service. (a) False (b) True
8. 8.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) give it back, say sorry (c) close the stall (d) blame the buyer
9. 9.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
10. 10.🧍 Three people are waiting. What is good service? (a) take a break (b) make them leave (c) serve friends first (d) serve them in turn
11. 11.Which of these is poor customer service? (a) fixing mistakes quickly (b) arguing with a buyer (c) a tidy stall table (d) giving correct change
12. 12.🔍 Which is the odd one out? (a) counting change wrongly (b) dirty hands with food (c) ignoring a customer (d) a clear price board
13. 13.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) argue (c) ignore it (d) thank them and note it
14. 14.True or false: “saying thank you” is good customer service. (a) False (b) True
15. 15.🔍 Which is the odd one out? (a) rude replies (b) dirty hands with food (c) counting change wrongly (d) giving correct change
16. 16.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
17. 17.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) say sorry, add sugar (c) argue with them (d) laugh at them
18. 18.Which of these is good customer service? (a) a sticky, messy table (b) chatting on the phone (c) counting change wrongly (d) greeting with a smile
19. 19.True or false: “clean, covered food” is good customer service. (a) True (b) False
20. 20.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
21. 21.🔍 Which is the odd one out? (a) rude replies (b) counting change wrongly (c) serving friends first (d) saying thank you
22. 22.Which of these is good customer service? (a) arguing with a buyer (b) a tidy stall table (c) serving friends first (d) ignoring a customer
23. 23.🔍 Which is the odd one out? (a) serving friends first (b) a sticky, messy table (c) dirty hands with food (d) a tidy stall table
24. 24.True or false: “chatting on the phone” is good customer service. (a) True (b) False
25. 25.True or false: “a sticky, messy table” is good customer service. (a) False (b) True
26. 26.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
27. 27.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
28. 28.True or false: “a sticky, messy table” is poor customer service. (a) True (b) False
29. 29.True or false: “hiding the prices” is poor customer service. (a) True (b) False
30. 30.🔍 Which is the odd one out? (a) a sticky, messy table (b) sorry for a long wait (c) giving correct change (d) a clear price board
31. 31.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
32. 32.True or false: “listening to complaints” is poor customer service. (a) False (b) True
33. 33.🔍 Which is the odd one out? (a) clean, covered food (b) a clear price board (c) rude replies (d) a tidy stall table
34. 34.Which of these is poor customer service? (a) dirty hands with food (b) saying thank you (c) a tidy stall table (d) clean, covered food
35. 35.🔍 Which is the odd one out? (a) clean, covered food (b) dirty hands with food (c) a clear price board (d) saying thank you
36. 36.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
37. 37.🔍 Which is the odd one out? (a) serving friends first (b) greeting with a smile (c) listening to complaints (d) saying thank you
38. 38.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
39. 39.True or false: “a clear price board” is good customer service. (a) True (b) False
40. 40.🔍 Which is the odd one out? (a) dirty hands with food (b) arguing with a buyer (c) rude replies (d) greeting with a smile

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