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Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 992 · 40 questions
TalentJR

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

NameDateTime takenScore ___ / 40
  1. 1.🧍 Three people are waiting. What is good service? (a) serve friends first (b) make them leave (c) serve them in turn (d) take a break
  2. 2.🔁 Why does good service matter so much? (a) it does not (b) it is slower (c) buyers come back (d) it costs a lot
  3. 3.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
  4. 4.🔍 Which is the odd one out? (a) rude replies (b) a sticky, messy table (c) fixing mistakes quickly (d) dirty hands with food
  5. 5.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
  6. 6.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
  7. 7.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) argue (c) thank them and note it (d) tell them to go
  8. 8.Which of these is good customer service? (a) clean, covered food (b) dirty hands with food (c) arguing with a buyer (d) a sticky, messy table
  9. 9.🔍 Which is the odd one out? (a) a tidy stall table (b) arguing with a buyer (c) a clear price board (d) listening to complaints
  10. 10.True or false: “rude replies” is poor customer service. (a) True (b) False
  11. 11.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
  12. 12.Which of these is good customer service? (a) chatting on the phone (b) arguing with a buyer (c) a tidy stall table (d) hiding the prices
  13. 13.Which of these is good customer service? (a) chatting on the phone (b) ignoring a customer (c) listening to complaints (d) a sticky, messy table
  14. 14.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
  15. 15.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
  16. 16.True or false: “greeting with a smile” is good customer service. (a) True (b) False
  17. 17.Which of these is poor customer service? (a) clean, covered food (b) greeting with a smile (c) fixing mistakes quickly (d) serving friends first
  18. 18.True or false: “counting change wrongly” is poor customer service. (a) True (b) False
  19. 19.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
  20. 20.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
  21. 21.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
  22. 22.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
  23. 23.Which of these is good customer service? (a) greeting with a smile (b) hiding the prices (c) ignoring a customer (d) serving friends first
  24. 24.🔍 Which is the odd one out? (a) rude replies (b) arguing with a buyer (c) a clear price board (d) counting change wrongly
  25. 25.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
  26. 26.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
  27. 27.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
  28. 28.🔍 Which is the odd one out? (a) greeting with a smile (b) arguing with a buyer (c) rude replies (d) serving friends first
  29. 29.Which of these is poor customer service? (a) listening to complaints (b) dirty hands with food (c) clean, covered food (d) a clear price board
  30. 30.True or false: “saying thank you” is good customer service. (a) True (b) False
  31. 31.True or false: “a clear price board” is good customer service. (a) True (b) False
  32. 32.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
  33. 33.Which of these is poor customer service? (a) arguing with a buyer (b) giving correct change (c) a clear price board (d) clean, covered food
  34. 34.Which of these is poor customer service? (a) saying thank you (b) ignoring a customer (c) a tidy stall table (d) a clear price board
  35. 35.True or false: “clean, covered food” is good customer service. (a) True (b) False
  36. 36.True or false: “a sticky, messy table” is good customer service. (a) False (b) True
  37. 37.True or false: “fixing mistakes quickly” is poor customer service. (a) True (b) False
  38. 38.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
  39. 39.Which of these is good customer service? (a) a sticky, messy table (b) rude replies (c) counting change wrongly (d) sorry for a long wait
  40. 40.🔍 Which is the odd one out? (a) serving friends first (b) a sticky, messy table (c) saying thank you (d) arguing with a buyer

Answer key

  1. serve them in turn
  2. buyers come back
  3. good service
  4. fixing mistakes quickly
  5. poor service
  6. poor service
  7. thank them and note it
  8. clean, covered food
  9. arguing with a buyer
  10. True
  11. poor service
  12. a tidy stall table
  13. listening to complaints
  14. good service
  15. poor service
  16. True
  17. serving friends first
  18. True
  19. good service
  20. good service
  21. poor service
  22. poor service
  23. greeting with a smile
  24. a clear price board
  25. poor service
  26. good service
  27. good service
  28. greeting with a smile
  29. dirty hands with food
  30. True
  31. True
  32. good service
  33. arguing with a buyer
  34. ignoring a customer
  35. True
  36. False
  37. False
  38. good service
  39. sorry for a long wait
  40. saying thank you

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