Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 993 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) serve friends first (c) make them leave (d) take a break
2. 2.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
3. 3.True or false: “hiding the prices” is poor customer service. (a) False (b) True
4. 4.Which of these is poor customer service? (a) sorry for a long wait (b) counting change wrongly (c) clean, covered food (d) fixing mistakes quickly
5. 5.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) close the stall (c) blame the buyer (d) keep it quietly
6. 6.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) thank them and note it (c) tell them to go (d) argue
7. 7.True or false: “a sticky, messy table” is poor customer service. (a) False (b) True
8. 8.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) listening to complaints (c) greeting with a smile (d) a sticky, messy table
9. 9.🔍 Which is the odd one out? (a) arguing with a buyer (b) hiding the prices (c) giving correct change (d) ignoring a customer
10. 10.Which of these is poor customer service? (a) sorry for a long wait (b) a clear price board (c) giving correct change (d) hiding the prices
11. 11.🔍 Which is the odd one out? (a) chatting on the phone (b) greeting with a smile (c) dirty hands with food (d) hiding the prices
12. 12.🔍 Which is the odd one out? (a) dirty hands with food (b) hiding the prices (c) saying thank you (d) counting change wrongly
13. 13.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
14. 14.🔍 Which is the odd one out? (a) giving correct change (b) saying thank you (c) fixing mistakes quickly (d) counting change wrongly
15. 15.🔁 Why does good service matter so much? (a) it does not (b) it is slower (c) buyers come back (d) it costs a lot
16. 16.Which of these is good customer service? (a) chatting on the phone (b) dirty hands with food (c) clean, covered food (d) arguing with a buyer
17. 17.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
18. 18.Which of these is poor customer service? (a) a clear price board (b) ignoring a customer (c) saying thank you (d) giving correct change
19. 19.True or false: “clean, covered food” is poor customer service. (a) True (b) False
20. 20.True or false: “ignoring a customer” is poor customer service. (a) False (b) True
21. 21.🔍 Which is the odd one out? (a) rude replies (b) a tidy stall table (c) ignoring a customer (d) a sticky, messy table
22. 22.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
23. 23.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) say sorry, add sugar (c) laugh at them (d) ignore them
24. 24.True or false: “counting change wrongly” is good customer service. (a) False (b) True
25. 25.Which of these is good customer service? (a) hiding the prices (b) giving correct change (c) dirty hands with food (d) rude replies
26. 26.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
27. 27.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
28. 28.🔍 Which is the odd one out? (a) greeting with a smile (b) hiding the prices (c) saying thank you (d) a clear price board
29. 29.True or false: “arguing with a buyer” is good customer service. (a) False (b) True
30. 30.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
31. 31.Which of these is poor customer service? (a) a clear price board (b) greeting with a smile (c) chatting on the phone (d) listening to complaints
32. 32.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
33. 33.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
34. 34.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
35. 35.True or false: “dirty hands with food” is good customer service. (a) True (b) False
36. 36.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
37. 37.🔍 Which is the odd one out? (a) dirty hands with food (b) ignoring a customer (c) a sticky, messy table (d) listening to complaints
38. 38.True or false: “giving correct change” is poor customer service. (a) True (b) False
39. 39.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
40. 40.🔍 Which is the odd one out? (a) listening to complaints (b) rude replies (c) sorry for a long wait (d) giving correct change

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