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Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 994 · 40 questions
TalentJR

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

NameDateTime takenScore ___ / 40
  1. 1.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) close the stall (c) give it back, say sorry (d) blame the buyer
  2. 2.🔍 Which is the odd one out? (a) sorry for a long wait (b) saying thank you (c) dirty hands with food (d) listening to complaints
  3. 3.True or false: “giving correct change” is poor customer service. (a) True (b) False
  4. 4.🧍 Three people are waiting. What is good service? (a) take a break (b) serve them in turn (c) make them leave (d) serve friends first
  5. 5.Which of these is poor customer service? (a) fixing mistakes quickly (b) saying thank you (c) greeting with a smile (d) counting change wrongly
  6. 6.True or false: “ignoring a customer” is good customer service. (a) False (b) True
  7. 7.Which of these is good customer service? (a) a tidy stall table (b) dirty hands with food (c) arguing with a buyer (d) chatting on the phone
  8. 8.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
  9. 9.Which of these is poor customer service? (a) serving friends first (b) clean, covered food (c) fixing mistakes quickly (d) giving correct change
  10. 10.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
  11. 11.🔍 Which is the odd one out? (a) serving friends first (b) hiding the prices (c) ignoring a customer (d) giving correct change
  12. 12.🔍 Which is the odd one out? (a) a sticky, messy table (b) ignoring a customer (c) dirty hands with food (d) sorry for a long wait
  13. 13.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) ignore them (c) say sorry, add sugar (d) laugh at them
  14. 14.True or false: “fixing mistakes quickly” is poor customer service. (a) False (b) True
  15. 15.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
  16. 16.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
  17. 17.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
  18. 18.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
  19. 19.🔍 Which is the odd one out? (a) a sticky, messy table (b) clean, covered food (c) sorry for a long wait (d) listening to complaints
  20. 20.🔍 Which is the odd one out? (a) saying thank you (b) counting change wrongly (c) a sticky, messy table (d) chatting on the phone
  21. 21.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
  22. 22.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
  23. 23.True or false: “a sticky, messy table” is good customer service. (a) False (b) True
  24. 24.True or false: “fixing mistakes quickly” is good customer service. (a) False (b) True
  25. 25.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
  26. 26.🔍 Which is the odd one out? (a) giving correct change (b) serving friends first (c) listening to complaints (d) greeting with a smile
  27. 27.True or false: “listening to complaints” is good customer service. (a) False (b) True
  28. 28.Which of these is poor customer service? (a) clean, covered food (b) greeting with a smile (c) hiding the prices (d) giving correct change
  29. 29.True or false: “rude replies” is poor customer service. (a) True (b) False
  30. 30.True or false: “serving friends first” is good customer service. (a) True (b) False
  31. 31.🔍 Which is the odd one out? (a) a tidy stall table (b) ignoring a customer (c) chatting on the phone (d) counting change wrongly
  32. 32.🔍 Which is the odd one out? (a) hiding the prices (b) clean, covered food (c) dirty hands with food (d) rude replies
  33. 33.True or false: “greeting with a smile” is good customer service. (a) True (b) False
  34. 34.Which of these is good customer service? (a) arguing with a buyer (b) giving correct change (c) hiding the prices (d) chatting on the phone
  35. 35.True or false: “a tidy stall table” is poor customer service. (a) True (b) False
  36. 36.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
  37. 37.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
  38. 38.Which of these is good customer service? (a) serving friends first (b) counting change wrongly (c) a clear price board (d) chatting on the phone
  39. 39.True or false: “dirty hands with food” is poor customer service. (a) False (b) True
  40. 40.Which of these is good customer service? (a) clean, covered food (b) counting change wrongly (c) rude replies (d) chatting on the phone

Answer key

  1. give it back, say sorry
  2. dirty hands with food
  3. False
  4. serve them in turn
  5. counting change wrongly
  6. False
  7. a tidy stall table
  8. poor service
  9. serving friends first
  10. poor service
  11. giving correct change
  12. sorry for a long wait
  13. say sorry, add sugar
  14. False
  15. good service
  16. good service
  17. good service
  18. good service
  19. a sticky, messy table
  20. saying thank you
  21. poor service
  22. good service
  23. False
  24. True
  25. False
  26. serving friends first
  27. True
  28. hiding the prices
  29. True
  30. False
  31. a tidy stall table
  32. clean, covered food
  33. True
  34. giving correct change
  35. False
  36. good service
  37. poor service
  38. a clear price board
  39. True
  40. clean, covered food

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