Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 995 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🧍 Three people are waiting. What is good service? (a) take a break (b) make them leave (c) serve friends first (d) serve them in turn
2. 2.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) argue with them (c) say sorry, add sugar (d) laugh at them
3. 3.True or false: “arguing with a buyer” is good customer service. (a) False (b) True
4. 4.Which of these is good customer service? (a) ignoring a customer (b) rude replies (c) dirty hands with food (d) sorry for a long wait
5. 5.True or false: “ignoring a customer” is poor customer service. (a) True (b) False
6. 6.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
7. 7.True or false: “fixing mistakes quickly” is poor customer service. (a) False (b) True
8. 8.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
9. 9.🔍 Which is the odd one out? (a) dirty hands with food (b) greeting with a smile (c) chatting on the phone (d) rude replies
10. 10.Which of these is good customer service? (a) counting change wrongly (b) hiding the prices (c) saying thank you (d) dirty hands with food
11. 11.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
12. 12.🔍 Which is the odd one out? (a) ignoring a customer (b) a sticky, messy table (c) dirty hands with food (d) sorry for a long wait
13. 13.Which of these is poor customer service? (a) fixing mistakes quickly (b) listening to complaints (c) chatting on the phone (d) a clear price board
14. 14.🔁 Why does good service matter so much? (a) it costs a lot (b) buyers come back (c) it does not (d) it is slower
15. 15.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) argue (c) thank them and note it (d) tell them to go
16. 16.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
17. 17.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
18. 18.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
19. 19.🔍 Which is the odd one out? (a) listening to complaints (b) arguing with a buyer (c) dirty hands with food (d) serving friends first
20. 20.True or false: “a clear price board” is good customer service. (a) False (b) True
21. 21.🔍 Which is the odd one out? (a) dirty hands with food (b) saying thank you (c) ignoring a customer (d) counting change wrongly
22. 22.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
23. 23.🔍 Which is the odd one out? (a) hiding the prices (b) arguing with a buyer (c) dirty hands with food (d) a clear price board
24. 24.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
25. 25.Which of these is poor customer service? (a) fixing mistakes quickly (b) listening to complaints (c) rude replies (d) a tidy stall table
26. 26.True or false: “clean, covered food” is good customer service. (a) True (b) False
27. 27.True or false: “sorry for a long wait” is poor customer service. (a) True (b) False
28. 28.Which of these is poor customer service? (a) sorry for a long wait (b) listening to complaints (c) serving friends first (d) fixing mistakes quickly
29. 29.True or false: “a sticky, messy table” is good customer service. (a) True (b) False
30. 30.Which of these is good customer service? (a) serving friends first (b) a tidy stall table (c) rude replies (d) hiding the prices
31. 31.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
32. 32.Which of these is poor customer service? (a) a tidy stall table (b) giving correct change (c) a clear price board (d) hiding the prices
33. 33.Which of these is poor customer service? (a) clean, covered food (b) listening to complaints (c) dirty hands with food (d) a tidy stall table
34. 34.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
35. 35.Which of these is good customer service? (a) dirty hands with food (b) ignoring a customer (c) rude replies (d) a clear price board
36. 36.Which of these is poor customer service? (a) clean, covered food (b) arguing with a buyer (c) giving correct change (d) sorry for a long wait
37. 37.🔍 Which is the odd one out? (a) sorry for a long wait (b) fixing mistakes quickly (c) arguing with a buyer (d) greeting with a smile
38. 38.True or false: “a sticky, messy table” is poor customer service. (a) True (b) False
39. 39.True or false: “greeting with a smile” is poor customer service. (a) False (b) True
40. 40.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service

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