Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 996 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) argue (c) tell them to go (d) thank them and note it
2. 2.True or false: “ignoring a customer” is poor customer service. (a) True (b) False
3. 3.Which of these is good customer service? (a) hiding the prices (b) arguing with a buyer (c) ignoring a customer (d) a clear price board
4. 4.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) ignore them (c) laugh at them (d) say sorry, add sugar
5. 5.Which of these is good customer service? (a) ignoring a customer (b) chatting on the phone (c) rude replies (d) sorry for a long wait
6. 6.🔍 Which is the odd one out? (a) greeting with a smile (b) fixing mistakes quickly (c) ignoring a customer (d) sorry for a long wait
7. 7.🧍 Three people are waiting. What is good service? (a) take a break (b) serve friends first (c) make them leave (d) serve them in turn
8. 8.🔁 Why does good service matter so much? (a) it is slower (b) buyers come back (c) it costs a lot (d) it does not
9. 9.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
10. 10.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
11. 11.Which of these is poor customer service? (a) saying thank you (b) serving friends first (c) giving correct change (d) listening to complaints
12. 12.True or false: “dirty hands with food” is good customer service. (a) False (b) True
13. 13.Which of these is good customer service? (a) serving friends first (b) a sticky, messy table (c) hiding the prices (d) a tidy stall table
14. 14.🔍 Which is the odd one out? (a) sorry for a long wait (b) rude replies (c) listening to complaints (d) saying thank you
15. 15.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
16. 16.🔍 Which is the odd one out? (a) chatting on the phone (b) fixing mistakes quickly (c) rude replies (d) hiding the prices
17. 17.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
18. 18.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
19. 19.Which of these is good customer service? (a) serving friends first (b) a sticky, messy table (c) fixing mistakes quickly (d) rude replies
20. 20.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) give it back, say sorry (c) blame the buyer (d) close the stall
21. 21.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
22. 22.True or false: “clean, covered food” is poor customer service. (a) True (b) False
23. 23.True or false: “serving friends first” is poor customer service. (a) True (b) False
24. 24.Which of these is poor customer service? (a) giving correct change (b) rude replies (c) a clear price board (d) a tidy stall table
25. 25.🔍 Which is the odd one out? (a) sorry for a long wait (b) counting change wrongly (c) saying thank you (d) clean, covered food
26. 26.Which of these is poor customer service? (a) greeting with a smile (b) listening to complaints (c) dirty hands with food (d) sorry for a long wait
27. 27.Which of these is good customer service? (a) arguing with a buyer (b) counting change wrongly (c) saying thank you (d) serving friends first
28. 28.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) clean, covered food (c) giving correct change (d) dirty hands with food
29. 29.Which of these is good customer service? (a) listening to complaints (b) chatting on the phone (c) serving friends first (d) a sticky, messy table
30. 30.True or false: “a clear price board” is poor customer service. (a) False (b) True
31. 31.🔍 Which is the odd one out? (a) giving correct change (b) sorry for a long wait (c) arguing with a buyer (d) listening to complaints
32. 32.🔍 Which is the odd one out? (a) chatting on the phone (b) counting change wrongly (c) a tidy stall table (d) dirty hands with food
33. 33.🔍 Which is the odd one out? (a) sorry for a long wait (b) ignoring a customer (c) arguing with a buyer (d) rude replies
34. 34.True or false: “clean, covered food” is good customer service. (a) False (b) True
35. 35.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
36. 36.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
37. 37.🔍 Which is the odd one out? (a) arguing with a buyer (b) serving friends first (c) saying thank you (d) dirty hands with food
38. 38.🔍 Which is the odd one out? (a) clean, covered food (b) fixing mistakes quickly (c) a sticky, messy table (d) sorry for a long wait
39. 39.True or false: “chatting on the phone” is poor customer service. (a) True (b) False
40. 40.True or false: “listening to complaints” is poor customer service. (a) True (b) False

Free entrepreneurship lessons, practice and worksheets at talentjr.in/entrepreneurship-for-kids