Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 997 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
2. 2.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
3. 3.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) blame the buyer (c) close the stall (d) give it back, say sorry
4. 4.True or false: “a clear price board” is poor customer service. (a) True (b) False
5. 5.Which of these is good customer service? (a) listening to complaints (b) chatting on the phone (c) a sticky, messy table (d) counting change wrongly
6. 6.🔍 Which is the odd one out? (a) sorry for a long wait (b) fixing mistakes quickly (c) rude replies (d) a tidy stall table
7. 7.True or false: “a sticky, messy table” is good customer service. (a) False (b) True
8. 8.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) laugh at them (c) argue with them (d) say sorry, add sugar
9. 9.Which of these is good customer service? (a) chatting on the phone (b) hiding the prices (c) clean, covered food (d) counting change wrongly
10. 10.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
11. 11.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
12. 12.🔁 Why does good service matter so much? (a) it is slower (b) it costs a lot (c) it does not (d) buyers come back
13. 13.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
14. 14.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
15. 15.True or false: “rude replies” is poor customer service. (a) True (b) False
16. 16.🧍 Three people are waiting. What is good service? (a) serve friends first (b) serve them in turn (c) take a break (d) make them leave
17. 17.True or false: “ignoring a customer” is poor customer service. (a) True (b) False
18. 18.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
19. 19.True or false: “chatting on the phone” is good customer service. (a) False (b) True
20. 20.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
21. 21.🔍 Which is the odd one out? (a) a sticky, messy table (b) saying thank you (c) greeting with a smile (d) a clear price board
22. 22.True or false: “hiding the prices” is good customer service. (a) True (b) False
23. 23.🔍 Which is the odd one out? (a) saying thank you (b) clean, covered food (c) greeting with a smile (d) chatting on the phone
24. 24.Which of these is poor customer service? (a) a clear price board (b) chatting on the phone (c) saying thank you (d) fixing mistakes quickly
25. 25.🔍 Which is the odd one out? (a) serving friends first (b) ignoring a customer (c) greeting with a smile (d) dirty hands with food
26. 26.🔍 Which is the odd one out? (a) clean, covered food (b) listening to complaints (c) dirty hands with food (d) sorry for a long wait
27. 27.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) thank them and note it (c) ignore it (d) argue
28. 28.True or false: “dirty hands with food” is good customer service. (a) False (b) True
29. 29.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
30. 30.True or false: “listening to complaints” is poor customer service. (a) False (b) True
31. 31.Which of these is poor customer service? (a) fixing mistakes quickly (b) arguing with a buyer (c) greeting with a smile (d) a tidy stall table
32. 32.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
33. 33.Which of these is good customer service? (a) chatting on the phone (b) sorry for a long wait (c) arguing with a buyer (d) a sticky, messy table
34. 34.Which of these is poor customer service? (a) greeting with a smile (b) a tidy stall table (c) ignoring a customer (d) saying thank you
35. 35.Which of these is good customer service? (a) fixing mistakes quickly (b) dirty hands with food (c) arguing with a buyer (d) a sticky, messy table
36. 36.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
37. 37.🔍 Which is the odd one out? (a) listening to complaints (b) a tidy stall table (c) counting change wrongly (d) sorry for a long wait
38. 38.Which of these is good customer service? (a) counting change wrongly (b) rude replies (c) saying thank you (d) ignoring a customer
39. 39.Which of these is poor customer service? (a) giving correct change (b) dirty hands with food (c) a clear price board (d) greeting with a smile
40. 40.True or false: “clean, covered food” is poor customer service. (a) True (b) False

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