Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 998 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) argue with them (c) ignore them (d) say sorry, add sugar
2. 2.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
3. 3.Which of these is poor customer service? (a) a tidy stall table (b) rude replies (c) greeting with a smile (d) fixing mistakes quickly
4. 4.Which of these is good customer service? (a) chatting on the phone (b) counting change wrongly (c) a clear price board (d) serving friends first
5. 5.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) argue (c) ignore it (d) thank them and note it
6. 6.🔍 Which is the odd one out? (a) a clear price board (b) listening to complaints (c) counting change wrongly (d) greeting with a smile
7. 7.Which of these is good customer service? (a) a sticky, messy table (b) hiding the prices (c) rude replies (d) greeting with a smile
8. 8.🔍 Which is the odd one out? (a) saying thank you (b) arguing with a buyer (c) a sticky, messy table (d) hiding the prices
9. 9.🔁 Why does good service matter so much? (a) buyers come back (b) it costs a lot (c) it does not (d) it is slower
10. 10.Which of these is good customer service? (a) saying thank you (b) dirty hands with food (c) serving friends first (d) arguing with a buyer
11. 11.🔍 Which is the odd one out? (a) clean, covered food (b) fixing mistakes quickly (c) dirty hands with food (d) listening to complaints
12. 12.🔍 Which is the odd one out? (a) sorry for a long wait (b) listening to complaints (c) greeting with a smile (d) hiding the prices
13. 13.🧍 Three people are waiting. What is good service? (a) serve friends first (b) take a break (c) make them leave (d) serve them in turn
14. 14.Which of these is good customer service? (a) dirty hands with food (b) serving friends first (c) counting change wrongly (d) fixing mistakes quickly
15. 15.True or false: “ignoring a customer” is good customer service. (a) True (b) False
16. 16.🔍 Which is the odd one out? (a) a clear price board (b) sorry for a long wait (c) serving friends first (d) fixing mistakes quickly
17. 17.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
18. 18.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) give it back, say sorry (c) keep it quietly (d) blame the buyer
19. 19.🔍 Which is the odd one out? (a) a tidy stall table (b) arguing with a buyer (c) a sticky, messy table (d) chatting on the phone
20. 20.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
21. 21.True or false: “a clear price board” is poor customer service. (a) True (b) False
22. 22.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
23. 23.Which of these is poor customer service? (a) saying thank you (b) a clear price board (c) chatting on the phone (d) giving correct change
24. 24.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
25. 25.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
26. 26.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
27. 27.Which of these is poor customer service? (a) ignoring a customer (b) fixing mistakes quickly (c) listening to complaints (d) clean, covered food
28. 28.🔍 Which is the odd one out? (a) chatting on the phone (b) a clear price board (c) saying thank you (d) listening to complaints
29. 29.True or false: “listening to complaints” is good customer service. (a) False (b) True
30. 30.🔍 Which is the odd one out? (a) counting change wrongly (b) a clear price board (c) ignoring a customer (d) chatting on the phone
31. 31.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
32. 32.🔍 Which is the odd one out? (a) counting change wrongly (b) sorry for a long wait (c) serving friends first (d) arguing with a buyer
33. 33.True or false: “a tidy stall table” is good customer service. (a) False (b) True
34. 34.True or false: “dirty hands with food” is poor customer service. (a) False (b) True
35. 35.True or false: “dirty hands with food” is good customer service. (a) True (b) False
36. 36.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
37. 37.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
38. 38.🔍 Which is the odd one out? (a) rude replies (b) listening to complaints (c) sorry for a long wait (d) a tidy stall table
39. 39.True or false: “rude replies” is good customer service. (a) True (b) False
40. 40.True or false: “saying thank you” is good customer service. (a) False (b) True

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