Communication Skills Worksheet: Part 1 Test

Interview skills lesson 8: Part 1 test: communication skills · Set 18 · 40 questions

Tip (Listen, ask, speak, write): Find the skill in the question: listening, asking, phone, email, tone, body language or feedback. Use that lesson’s tip — check what you heard, name exactly what you need, greet and give your name, subject to signature, person first, sit tall, one good point and one tip. Read every option before you choose.

1. 1.Which of these usually shows nervousness? (a) a shaky, quiet voice (b) a small, warm smile (c) checking the clock (d) leaning forward a little
2. 2.💬 Is this a formal or an informal line? “Gonna be late, sorry!” (a) a formal line (b) an informal line
3. 3.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
4. 4.Which of these is a rude phone habit? (a) stating why you called (b) saying your name (c) calling at a fair time (d) chatting to others
5. 5.👂 Good or poor listening: checking your phone? (a) poor listening (b) good listening
6. 6.Which of these is a sign of good listening? (a) yawning loudly (b) changing the topic (c) checking your phone (d) taking short notes
7. 7.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
8. 8.🔓 You want details, not a yes or no. Which kind of question should you ask? (a) a closed question (b) a trick question (c) an open question (d) no question
9. 9.True or false: “Anything I should know, maybe?” is a clear question. (a) True (b) False
10. 10.🎯 Before asking a question in class, what helps most? (a) ask during a test (b) speak very fast (c) ask five at once (d) know what you need
11. 11.True or false: “So, like, what about the thing?” is a vague question. (a) False (b) True
12. 12.True or false: “No worries, bro.” is an informal line. (a) True (b) False
13. 13.True or false: “No worries, bro.” is a formal line. (a) True (b) False
14. 14.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
15. 15.True or false: “speaking clearly” is a polite phone habit. (a) True (b) False
16. 16.True or false: “How did your team solve the problem?” is a closed question. (a) False (b) True
17. 17.True or false: “Did you bring your ID card?” is a closed question. (a) True (b) False
18. 18.Which of these usually shows boredom? (a) a small, warm smile (b) nodding at key points (c) relaxed open hands (d) slumping in the chair
19. 19.🗨️ Helpful or unhelpful when giving feedback: giving one clear tip? (a) an unhelpful habit (b) a helpful habit
20. 20.👂 What does this reply show? “Anyway, let me tell you about my weekend.” (a) shows you listened (b) shows you drifted off
21. 21.True or false: “Why did you even try this?” is constructive feedback. (a) False (b) True
22. 22.🗨️ Is this a good or a poor way to take feedback? “You are wrong. My work was perfect.” (a) a good response (b) a poor response
23. 23.🗨️ Is this a good or a poor way to take feedback? “That makes sense. I did rush the ending.” (a) a poor response (b) a good response
24. 24.✅ Before you press Send, what should you do? (a) nothing (b) delete the subject (c) read it once more (d) add ten emojis
25. 25.🔍 Which is the odd one out? (a) biting your nails (b) a shaky, quiet voice (c) shaking your leg (d) a calm, steady voice
26. 26.Which of these is a polite phone habit? (a) mumbling your name (b) calling very late (c) hanging up suddenly (d) saying thank you
27. 27.🔍 Which is the odd one out? (a) only waiting to talk (b) repeating the key point (c) waiting for a pause (d) taking short notes
28. 28.🎩 Which is the formal way to say “Hey”? (a) “Good morning” (b) “Sup” (c) “Hiya” (d) “Yo”
29. 29.❓ Is this a clear or a vague question? “How many pages should the project report be?” (a) a vague question (b) a clear question
30. 30.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
31. 31.True or false: a call to a college office needs an informal tone. (a) False (b) True
32. 32.😬 You notice you are talking fast and shaking your leg. What helps? (a) shake both legs (b) leave the room (c) talk even faster (d) slow breaths, feet still
33. 33.📧 Good or poor email habit: emojis to a principal? (a) a good email habit (b) a poor email habit
34. 34.🎩 Which is the formal way to say “No idea.”? (a) “Who knows?” (b) “No clue, man.” (c) “Dunno.” (d) “I am not sure.”
35. 35.📧 Which part of an email is this? I need the certificate for a college application due on 20 June. (a) the sign-off (b) the subject line (c) the main message (d) the greeting
36. 36.🔍 Which is the odd one out? (a) eating while talking (b) speaking clearly (c) noting key details (d) stating why you called
37. 37.Which of these usually shows nervousness? (a) eyes on the speaker (b) slumping in the chair (c) biting your nails (d) a small, warm smile
38. 38.❓ Is this an open or a closed question? “What would you change about the event?” (a) an open question (b) a closed question
39. 39.🤝 A friend is telling you about a problem. What should you NOT do? (a) ask how they feel (b) nod and listen (c) interrupt with advice (d) let them finish
40. 40.❓ Is this an open or a closed question? “What does a normal day here look like?” (a) a closed question (b) an open question

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