Communication Skills Worksheet: Email Manners

Interview skills lesson 4: Email manners · Set 24 · 40 questions

Tip (Subject to signature): Order: subject line → greeting → why you are writing → details → a polite thank-you line → sign-off → your full name. Good habits: a clear subject, short paragraphs, checked spelling, a named attachment, an email ID based on your name. Poor habits: no subject, ALL CAPITALS, emojis to a principal, text-message spelling, one huge paragraph, no name at the end. Follow up politely after a few working days.

1. 1.📧 Which part of an email is this? I need the certificate for a college application due on 20 June. (a) the sign-off (b) the greeting (c) the subject line (d) the main message
2. 2.📧 Which part of an email is this? I am writing to ask about the last date for the scholarship form. (a) the main message (b) the sign-off (c) the greeting (d) the subject line
3. 3.📧 In a polite email, which comes first: the details or the greeting? (a) the details (b) the greeting
4. 4.📧 Which part of an email is this? Subject: Request for a bonafide certificate (a) the subject line (b) the sign-off (c) the greeting (d) the main message
5. 5.📧 Which part of an email is this? Subject: Internship application – Ananya Rao (a) the greeting (b) the subject line (c) the sign-off (d) the main message
6. 6.🔍 Which is the odd one out? (a) no subject line (b) one huge paragraph (c) text-message spelling (d) short paragraphs
7. 7.📧 Good or poor email habit: a clear subject line? (a) a poor email habit (b) a good email habit
8. 8.📧 Good or poor email habit: a sensible email ID? (a) a poor email habit (b) a good email habit
9. 9.✅ Before you press Send, what should you do? (a) nothing (b) delete the subject (c) read it once more (d) add ten emojis
10. 10.📎 You attached your résumé. What should the email say? (a) nothing about it (b) only “see” (c) your password (d) that a file is attached
11. 11.📧 Good or poor email habit: a polite greeting? (a) a poor email habit (b) a good email habit
12. 12.📧 Which part of an email is this? Dear Sir, (a) the subject line (b) the main message (c) the greeting (d) the sign-off
13. 13.📧 In a polite email, which comes first: the greeting or why you are writing? (a) the greeting (b) why you are writing
14. 14.📧 What should the subject line do? (a) be left blank (b) be a joke (c) sum up the email (d) say hello
15. 15.Which of these is a poor email habit? (a) replying within a day (b) short paragraphs (c) a clear subject line (d) no name at the end
16. 16.📧 Good or poor email habit: no subject line? (a) a poor email habit (b) a good email habit
17. 17.📧 In a polite email, which comes first: a polite thank-you line or the sign-off? (a) a polite thank-you line (b) the sign-off
18. 18.Which of these is a good email habit? (a) one huge paragraph (b) no name at the end (c) ALL CAPITAL LETTERS (d) naming the attachment
19. 19.📧 Which part of an email is this? Dear Ms Sharma, (a) the sign-off (b) the main message (c) the greeting (d) the subject line
20. 20.📧 Good or poor email habit: one huge paragraph? (a) a good email habit (b) a poor email habit
21. 21.📧 In a polite email, which comes first: the sign-off or your full name? (a) the sign-off (b) your full name
22. 22.🔍 Which is the odd one out? (a) a polite greeting (b) naming the attachment (c) a silly email ID (d) replying within a day
23. 23.Which of these is a poor email habit? (a) a clear subject line (b) emojis to a principal (c) naming the attachment (d) checking spelling
24. 24.🔍 Which is the odd one out? (a) replying within a day (b) a clear subject line (c) no subject line (d) checking spelling
25. 25.🔍 Which is the odd one out? (a) a clear subject line (b) no name at the end (c) no subject line (d) emojis to a principal
26. 26.Which of these is a poor email habit? (a) short paragraphs (b) a sensible email ID (c) checking spelling (d) text-message spelling
27. 27.📧 Good or poor email habit: emojis to a principal? (a) a good email habit (b) a poor email habit
28. 28.📧 In a polite email, which comes first: the details or your full name? (a) the details (b) your full name
29. 29.📧 Which part of an email is this? Please find my résumé attached for the summer internship. (a) the sign-off (b) the main message (c) the greeting (d) the subject line
30. 30.📧 Which part of an email is this? Regards, (a) the greeting (b) the main message (c) the subject line (d) the sign-off
31. 31.Which of these is a poor email habit? (a) a sensible email ID (b) a polite greeting (c) replying within a day (d) ALL CAPITAL LETTERS
32. 32.Which of these is a good email habit? (a) ALL CAPITAL LETTERS (b) no subject line (c) a polite greeting (d) forgetting the file
33. 33.🔍 Which is the odd one out? (a) a polite greeting (b) short paragraphs (c) ALL CAPITAL LETTERS (d) naming the attachment
34. 34.📧 Which part of an email is this? Thank you and regards, (a) the subject line (b) the main message (c) the greeting (d) the sign-off
35. 35.📧 Which part of an email is this? Yours sincerely, (a) the sign-off (b) the main message (c) the subject line (d) the greeting
36. 36.📧 Which part of an email is this? With thanks, (a) the subject line (b) the main message (c) the greeting (d) the sign-off
37. 37.📧 Which part of an email is this? Dear Ma’am, (a) the greeting (b) the sign-off (c) the subject line (d) the main message
38. 38.📧 In a polite email, which comes first: a polite thank-you line or why you are writing? (a) a polite thank-you line (b) why you are writing
39. 39.📧 Good or poor email habit: signing with your name? (a) a good email habit (b) a poor email habit
40. 40.📧 In a polite email, which comes first: your full name or the greeting? (a) your full name (b) the greeting

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