Communication Skills Worksheet: Email Manners
Tip (Subject to signature): Order: subject line → greeting → why you are writing → details → a polite thank-you line → sign-off → your full name. Good habits: a clear subject, short paragraphs, checked spelling, a named attachment, an email ID based on your name. Poor habits: no subject, ALL CAPITALS, emojis to a principal, text-message spelling, one huge paragraph, no name at the end. Follow up politely after a few working days.
NameDateTime takenScore ___ / 40
- 1.Which of these is a poor email habit? (a) a clear subject line (b) signing with your name (c) one huge paragraph (d) replying within a day
- 2.📧 In a polite email, which comes first: the sign-off or a polite thank-you line? (a) the sign-off (b) a polite thank-you line
- 3.⏳ When is a good time to follow up on an unanswered email? (a) every hour (b) never (c) after ten minutes (d) after a few working days
- 4.Which of these is a poor email habit? (a) a clear subject line (b) a polite greeting (c) signing with your name (d) no subject line
- 5.📧 Good or poor email habit: signing with your name? (a) a good email habit (b) a poor email habit
- 6.📧 In a polite email, which comes first: a polite thank-you line or the greeting? (a) a polite thank-you line (b) the greeting
- 7.📧 Which part of an email is this? Subject: Leave application for 12 March (a) the sign-off (b) the greeting (c) the subject line (d) the main message
- 8.📧 In a polite email, which comes first: the sign-off or the greeting? (a) the sign-off (b) the greeting
- 9.🔍 Which is the odd one out? (a) short paragraphs (b) one huge paragraph (c) ALL CAPITAL LETTERS (d) no subject line
- 10.📧 Which part of an email is this? Yours sincerely, (a) the sign-off (b) the greeting (c) the subject line (d) the main message
- 11.🔍 Which is the odd one out? (a) a silly email ID (b) short paragraphs (c) replying within a day (d) a clear subject line
- 12.📧 Good or poor email habit: checking spelling? (a) a poor email habit (b) a good email habit
- 13.✅ Before you press Send, what should you do? (a) add ten emojis (b) nothing (c) delete the subject (d) read it once more
- 14.Which of these is a good email habit? (a) short paragraphs (b) no subject line (c) emojis to a principal (d) no name at the end
- 15.📎 You attached your résumé. What should the email say? (a) nothing about it (b) your password (c) that a file is attached (d) only “see”
- 16.Which of these is a good email habit? (a) no subject line (b) a polite greeting (c) forgetting the file (d) text-message spelling
- 17.🔍 Which is the odd one out? (a) a sensible email ID (b) checking spelling (c) a clear subject line (d) forgetting the file
- 18.🔍 Which is the odd one out? (a) no subject line (b) a polite greeting (c) a clear subject line (d) a sensible email ID
- 19.📧 Good or poor email habit: a clear subject line? (a) a poor email habit (b) a good email habit
- 20.📧 In a polite email, which comes first: the details or why you are writing? (a) the details (b) why you are writing
- 21.📧 In a polite email, which comes first: a polite thank-you line or your full name? (a) a polite thank-you line (b) your full name
- 22.📧 In a polite email, which comes first: your full name or the details? (a) your full name (b) the details
- 23.🔍 Which is the odd one out? (a) no subject line (b) a clear subject line (c) forgetting the file (d) text-message spelling
- 24.📧 In a polite email, which comes first: a polite thank-you line or the sign-off? (a) a polite thank-you line (b) the sign-off
- 25.📧 In a polite email, which comes first: the subject line or why you are writing? (a) the subject line (b) why you are writing
- 26.Which of these is a good email habit? (a) forgetting the file (b) emojis to a principal (c) a clear subject line (d) a silly email ID
- 27.📧 Which part of an email is this? I need the certificate for a college application due on 20 June. (a) the sign-off (b) the greeting (c) the subject line (d) the main message
- 28.📧 Good or poor email habit: a polite greeting? (a) a good email habit (b) a poor email habit
- 29.📧 Good or poor email habit: one huge paragraph? (a) a good email habit (b) a poor email habit
- 30.📧 Good or poor email habit: emojis to a principal? (a) a good email habit (b) a poor email habit
- 31.Which of these is a poor email habit? (a) short paragraphs (b) a sensible email ID (c) a clear subject line (d) forgetting the file
- 32.🔍 Which is the odd one out? (a) checking spelling (b) a clear subject line (c) short paragraphs (d) ALL CAPITAL LETTERS
- 33.📧 Which part of an email is this? Subject: Query about Class 11 admission (a) the greeting (b) the sign-off (c) the main message (d) the subject line
- 34.📧 In a polite email, which comes first: the greeting or the details? (a) the greeting (b) the details
- 35.📧 Good or poor email habit: a silly email ID? (a) a poor email habit (b) a good email habit
- 36.📧 In a polite email, which comes first: your full name or a polite thank-you line? (a) your full name (b) a polite thank-you line
- 37.📧 Which part of an email is this? Regards, (a) the greeting (b) the subject line (c) the main message (d) the sign-off
- 38.🔍 Which is the odd one out? (a) short paragraphs (b) a clear subject line (c) one huge paragraph (d) replying within a day
- 39.📧 In a polite email, which comes first: your full name or why you are writing? (a) your full name (b) why you are writing
- 40.📧 Good or poor email habit: a sensible email ID? (a) a poor email habit (b) a good email habit
Answer key
- one huge paragraph
- a polite thank-you line
- after a few working days
- no subject line
- a good email habit
- the greeting
- the subject line
- the greeting
- short paragraphs
- the sign-off
- a silly email ID
- a good email habit
- read it once more
- short paragraphs
- that a file is attached
- a polite greeting
- forgetting the file
- no subject line
- a good email habit
- why you are writing
- a polite thank-you line
- the details
- a clear subject line
- a polite thank-you line
- the subject line
- a clear subject line
- the main message
- a good email habit
- a poor email habit
- a poor email habit
- forgetting the file
- ALL CAPITAL LETTERS
- the subject line
- the greeting
- a poor email habit
- a polite thank-you line
- the sign-off
- one huge paragraph
- why you are writing
- a good email habit
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