Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 1 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a rude phone habit? (a) stating why you called (b) shouting into the phone (c) noting key details (d) saying thank you
2. 2.📝 Before an important call, what should you keep ready? (a) loud music (b) a pen and your notes (c) the TV on (d) a snack
3. 3.🔍 Which is the odd one out? (a) shouting into the phone (b) eating while talking (c) speaking clearly (d) a noisy background
4. 4.True or false: “calling at a fair time” is a rude phone habit. (a) False (b) True
5. 5.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
6. 6.Which of these is a rude phone habit? (a) mumbling your name (b) greeting first (c) calling at a fair time (d) saying your name
7. 7.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) “Who is this?” (c) “Tell me the fees.” (d) a greeting and your name
8. 8.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to end the call (c) to avoid mistakes (d) to waste time
9. 9.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
10. 10.🔍 Which is the odd one out? (a) greeting first (b) saying your name (c) calling at a fair time (d) chatting to others
11. 11.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
12. 12.Which of these is a rude phone habit? (a) calling at a fair time (b) chatting to others (c) asking “Is now okay?” (d) greeting first
13. 13.True or false: “hanging up suddenly” is a rude phone habit. (a) False (b) True
14. 14.True or false: “chatting to others” is a rude phone habit. (a) False (b) True
15. 15.Which of these is a polite phone habit? (a) shouting into the phone (b) a noisy background (c) stating why you called (d) chatting to others
16. 16.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
17. 17.Which of these is a polite phone habit? (a) mumbling your name (b) a noisy background (c) eating while talking (d) greeting first
18. 18.True or false: “noting key details” is a polite phone habit. (a) True (b) False
19. 19.🔍 Which is the odd one out? (a) not saying who you are (b) calling very late (c) hanging up suddenly (d) saying your name
20. 20.True or false: “a noisy background” is a rude phone habit. (a) True (b) False
21. 21.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
22. 22.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
23. 23.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
24. 24.📞 The person you want is not available. What is best? (a) hang up angrily (b) shout at the caller (c) call ten times (d) leave a short message
25. 25.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
26. 26.Which of these is a polite phone habit? (a) chatting to others (b) speaking clearly (c) a noisy background (d) hanging up suddenly
27. 27.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
28. 28.🔍 Which is the odd one out? (a) calling very late (b) not saying who you are (c) saying thank you (d) a noisy background
29. 29.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
30. 30.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
31. 31.Which of these is a polite phone habit? (a) hanging up suddenly (b) calling very late (c) eating while talking (d) saying thank you
32. 32.🕘 A good time to call an office is usually… (a) on a holiday (b) late at night (c) very early morning (d) during working hours
33. 33.Which of these is a polite phone habit? (a) mumbling your name (b) eating while talking (c) calling at a fair time (d) shouting into the phone
34. 34.Which of these is a polite phone habit? (a) calling very late (b) not saying who you are (c) eating while talking (d) saying your name
35. 35.🔍 Which is the odd one out? (a) saying your name (b) stating why you called (c) speaking clearly (d) eating while talking
36. 36.True or false: “calling very late” is a rude phone habit. (a) True (b) False
37. 37.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
38. 38.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
39. 39.Which of these is a rude phone habit? (a) noting key details (b) speaking clearly (c) a noisy background (d) saying thank you
40. 40.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit

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