Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 2 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🕘 A good time to call an office is usually… (a) during working hours (b) very early morning (c) late at night (d) on a holiday
2. 2.📞 The person you want is not available. What is best? (a) hang up angrily (b) shout at the caller (c) leave a short message (d) call ten times
3. 3.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) “Who is this?” (c) “Tell me the fees.” (d) a greeting and your name
4. 4.True or false: “greeting first” is a rude phone habit. (a) False (b) True
5. 5.Which of these is a polite phone habit? (a) a noisy background (b) calling at a fair time (c) not saying who you are (d) chatting to others
6. 6.Which of these is a rude phone habit? (a) chatting to others (b) noting key details (c) stating why you called (d) asking “Is now okay?”
7. 7.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
8. 8.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
9. 9.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
10. 10.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
11. 11.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
12. 12.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
13. 13.🔍 Which is the odd one out? (a) saying thank you (b) greeting first (c) hanging up suddenly (d) stating why you called
14. 14.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
15. 15.True or false: “a noisy background” is a rude phone habit. (a) False (b) True
16. 16.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
17. 17.True or false: “greeting first” is a polite phone habit. (a) False (b) True
18. 18.Which of these is a polite phone habit? (a) calling very late (b) not saying who you are (c) eating while talking (d) saying thank you
19. 19.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
20. 20.📝 Before an important call, what should you keep ready? (a) a snack (b) the TV on (c) loud music (d) a pen and your notes
21. 21.True or false: “saying your name” is a polite phone habit. (a) False (b) True
22. 22.Which of these is a rude phone habit? (a) mumbling your name (b) greeting first (c) noting key details (d) saying thank you
23. 23.True or false: “shouting into the phone” is a polite phone habit. (a) True (b) False
24. 24.Which of these is a polite phone habit? (a) not saying who you are (b) noting key details (c) mumbling your name (d) eating while talking
25. 25.Which of these is a polite phone habit? (a) hanging up suddenly (b) not saying who you are (c) mumbling your name (d) greeting first
26. 26.🔍 Which is the odd one out? (a) speaking clearly (b) calling very late (c) eating while talking (d) shouting into the phone
27. 27.🔍 Which is the odd one out? (a) calling at a fair time (b) saying your name (c) shouting into the phone (d) noting key details
28. 28.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
29. 29.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
30. 30.Which of these is a rude phone habit? (a) noting key details (b) saying thank you (c) shouting into the phone (d) saying your name
31. 31.🔍 Which is the odd one out? (a) calling at a fair time (b) not saying who you are (c) saying your name (d) speaking clearly
32. 32.🔍 Which is the odd one out? (a) noting key details (b) saying thank you (c) stating why you called (d) chatting to others
33. 33.True or false: “chatting to others” is a rude phone habit. (a) False (b) True
34. 34.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
35. 35.Which of these is a polite phone habit? (a) not saying who you are (b) speaking clearly (c) chatting to others (d) hanging up suddenly
36. 36.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to end the call (c) to avoid mistakes (d) to waste time
37. 37.Which of these is a rude phone habit? (a) not saying who you are (b) saying thank you (c) calling at a fair time (d) greeting first
38. 38.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
39. 39.🔍 Which is the odd one out? (a) stating why you called (b) calling very late (c) chatting to others (d) hanging up suddenly
40. 40.True or false: “saying thank you” is a polite phone habit. (a) False (b) True

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