Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 10 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
2. 2.📞 You call a school office to ask about admission. What do you say first? (a) a greeting and your name (b) “Who is this?” (c) “Tell me the fees.” (d) “Hello? Hello?”
3. 3.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
4. 4.📝 Before an important call, what should you keep ready? (a) a snack (b) the TV on (c) loud music (d) a pen and your notes
5. 5.True or false: “saying thank you” is a rude phone habit. (a) True (b) False
6. 6.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
7. 7.True or false: “saying your name” is a rude phone habit. (a) True (b) False
8. 8.🔍 Which is the odd one out? (a) greeting first (b) a noisy background (c) asking “Is now okay?” (d) saying thank you
9. 9.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
10. 10.📞 The person you want is not available. What is best? (a) hang up angrily (b) call ten times (c) leave a short message (d) shout at the caller
11. 11.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
12. 12.🔍 Which is the odd one out? (a) eating while talking (b) mumbling your name (c) greeting first (d) chatting to others
13. 13.Which of these is a polite phone habit? (a) eating while talking (b) mumbling your name (c) hanging up suddenly (d) saying your name
14. 14.🔍 Which is the odd one out? (a) stating why you called (b) eating while talking (c) greeting first (d) asking “Is now okay?”
15. 15.🔍 Which is the odd one out? (a) a noisy background (b) eating while talking (c) asking “Is now okay?” (d) not saying who you are
16. 16.Which of these is a rude phone habit? (a) calling at a fair time (b) stating why you called (c) not saying who you are (d) asking “Is now okay?”
17. 17.True or false: “noting key details” is a polite phone habit. (a) False (b) True
18. 18.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) answered it (c) set a fun ringtone (d) switched it off
19. 19.🔍 Which is the odd one out? (a) saying thank you (b) eating while talking (c) calling very late (d) not saying who you are
20. 20.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to end the call (c) to waste time (d) to avoid mistakes
21. 21.🔍 Which is the odd one out? (a) shouting into the phone (b) a noisy background (c) speaking clearly (d) mumbling your name
22. 22.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
23. 23.True or false: “speaking clearly” is a rude phone habit. (a) True (b) False
24. 24.Which of these is a polite phone habit? (a) hanging up suddenly (b) chatting to others (c) asking “Is now okay?” (d) shouting into the phone
25. 25.🔍 Which is the odd one out? (a) saying your name (b) a noisy background (c) eating while talking (d) not saying who you are
26. 26.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
27. 27.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
28. 28.Which of these is a polite phone habit? (a) hanging up suddenly (b) chatting to others (c) a noisy background (d) greeting first
29. 29.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
30. 30.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
31. 31.🔍 Which is the odd one out? (a) hanging up suddenly (b) chatting to others (c) shouting into the phone (d) stating why you called
32. 32.True or false: “mumbling your name” is a rude phone habit. (a) False (b) True
33. 33.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
34. 34.🔍 Which is the odd one out? (a) saying your name (b) shouting into the phone (c) greeting first (d) noting key details
35. 35.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) saying thank you (c) shouting into the phone (d) speaking clearly
36. 36.True or false: “eating while talking” is a polite phone habit. (a) False (b) True
37. 37.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
38. 38.🔍 Which is the odd one out? (a) mumbling your name (b) calling at a fair time (c) speaking clearly (d) greeting first
39. 39.Which of these is a polite phone habit? (a) shouting into the phone (b) mumbling your name (c) chatting to others (d) stating why you called
40. 40.True or false: “noting key details” is a rude phone habit. (a) True (b) False

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