Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 11 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🔍 Which is the odd one out? (a) a noisy background (b) saying thank you (c) shouting into the phone (d) mumbling your name
2. 2.Which of these is a rude phone habit? (a) saying thank you (b) asking “Is now okay?” (c) calling at a fair time (d) hanging up suddenly
3. 3.🔍 Which is the odd one out? (a) saying thank you (b) speaking clearly (c) eating while talking (d) asking “Is now okay?”
4. 4.Which of these is a polite phone habit? (a) not saying who you are (b) chatting to others (c) mumbling your name (d) speaking clearly
5. 5.Which of these is a rude phone habit? (a) speaking clearly (b) chatting to others (c) saying your name (d) stating why you called
6. 6.🔍 Which is the odd one out? (a) a noisy background (b) saying your name (c) greeting first (d) saying thank you
7. 7.True or false: “asking “Is now okay?”” is a rude phone habit. (a) True (b) False
8. 8.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
9. 9.🔍 Which is the odd one out? (a) greeting first (b) speaking clearly (c) calling very late (d) noting key details
10. 10.True or false: “calling at a fair time” is a polite phone habit. (a) False (b) True
11. 11.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to end the call (c) to sound bored (d) to avoid mistakes
12. 12.🔍 Which is the odd one out? (a) saying thank you (b) noting key details (c) asking “Is now okay?” (d) not saying who you are
13. 13.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
14. 14.Which of these is a rude phone habit? (a) saying your name (b) saying thank you (c) speaking clearly (d) a noisy background
15. 15.True or false: “noting key details” is a polite phone habit. (a) True (b) False
16. 16.Which of these is a polite phone habit? (a) mumbling your name (b) eating while talking (c) calling very late (d) stating why you called
17. 17.True or false: “a noisy background” is a rude phone habit. (a) True (b) False
18. 18.True or false: “calling at a fair time” is a rude phone habit. (a) False (b) True
19. 19.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
20. 20.Which of these is a polite phone habit? (a) shouting into the phone (b) calling at a fair time (c) eating while talking (d) a noisy background
21. 21.🔍 Which is the odd one out? (a) speaking clearly (b) saying your name (c) saying thank you (d) shouting into the phone
22. 22.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
23. 23.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
24. 24.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
25. 25.📝 Before an important call, what should you keep ready? (a) a pen and your notes (b) a snack (c) loud music (d) the TV on
26. 26.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
27. 27.🔍 Which is the odd one out? (a) chatting to others (b) saying thank you (c) greeting first (d) stating why you called
28. 28.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
29. 29.Which of these is a rude phone habit? (a) speaking clearly (b) noting key details (c) not saying who you are (d) stating why you called
30. 30.Which of these is a rude phone habit? (a) greeting first (b) calling very late (c) speaking clearly (d) saying thank you
31. 31.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
32. 32.True or false: “mumbling your name” is a rude phone habit. (a) True (b) False
33. 33.🔍 Which is the odd one out? (a) speaking clearly (b) stating why you called (c) hanging up suddenly (d) greeting first
34. 34.Which of these is a polite phone habit? (a) calling very late (b) greeting first (c) shouting into the phone (d) a noisy background
35. 35.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
36. 36.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
37. 37.📞 The person you want is not available. What is best? (a) leave a short message (b) shout at the caller (c) call ten times (d) hang up angrily
38. 38.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
39. 39.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) tell them politely (c) pretend to be them (d) hang up silently
40. 40.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit

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