Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 100 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.True or false: “a noisy background” is a rude phone habit. (a) False (b) True
2. 2.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
3. 3.Which of these is a rude phone habit? (a) speaking clearly (b) calling very late (c) calling at a fair time (d) noting key details
4. 4.True or false: “greeting first” is a polite phone habit. (a) True (b) False
5. 5.🔍 Which is the odd one out? (a) eating while talking (b) hanging up suddenly (c) calling very late (d) greeting first
6. 6.Which of these is a rude phone habit? (a) speaking clearly (b) saying thank you (c) shouting into the phone (d) stating why you called
7. 7.🔍 Which is the odd one out? (a) saying your name (b) asking “Is now okay?” (c) mumbling your name (d) greeting first
8. 8.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
9. 9.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) a greeting and your name (c) “Hello? Hello?” (d) “Who is this?”
10. 10.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
11. 11.True or false: “hanging up suddenly” is a rude phone habit. (a) False (b) True
12. 12.🔍 Which is the odd one out? (a) chatting to others (b) saying thank you (c) hanging up suddenly (d) shouting into the phone
13. 13.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
14. 14.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
15. 15.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
16. 16.🔍 Which is the odd one out? (a) a noisy background (b) not saying who you are (c) eating while talking (d) calling at a fair time
17. 17.🔍 Which is the odd one out? (a) saying thank you (b) calling at a fair time (c) stating why you called (d) calling very late
18. 18.🔍 Which is the odd one out? (a) stating why you called (b) greeting first (c) chatting to others (d) speaking clearly
19. 19.📳 Your phone rings during an interview. What should you have done? (a) switched it off (b) set a fun ringtone (c) answered it (d) kept it loud
20. 20.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) calling at a fair time (c) shouting into the phone (d) greeting first
21. 21.🕘 A good time to call an office is usually… (a) very early morning (b) on a holiday (c) late at night (d) during working hours
22. 22.📞 The person you want is not available. What is best? (a) shout at the caller (b) leave a short message (c) hang up angrily (d) call ten times
23. 23.True or false: “saying your name” is a polite phone habit. (a) False (b) True
24. 24.True or false: “calling very late” is a rude phone habit. (a) False (b) True
25. 25.Which of these is a rude phone habit? (a) calling at a fair time (b) mumbling your name (c) greeting first (d) stating why you called
26. 26.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
27. 27.Which of these is a polite phone habit? (a) calling very late (b) shouting into the phone (c) calling at a fair time (d) eating while talking
28. 28.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
29. 29.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
30. 30.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
31. 31.True or false: “shouting into the phone” is a polite phone habit. (a) False (b) True
32. 32.Which of these is a polite phone habit? (a) speaking clearly (b) hanging up suddenly (c) chatting to others (d) eating while talking
33. 33.Which of these is a polite phone habit? (a) greeting first (b) chatting to others (c) mumbling your name (d) not saying who you are
34. 34.Which of these is a polite phone habit? (a) not saying who you are (b) mumbling your name (c) saying your name (d) shouting into the phone
35. 35.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
36. 36.True or false: “stating why you called” is a rude phone habit. (a) True (b) False
37. 37.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
38. 38.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
39. 39.Which of these is a rude phone habit? (a) greeting first (b) saying your name (c) eating while talking (d) speaking clearly
40. 40.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit

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