Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 101 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.True or false: “stating why you called” is a polite phone habit. (a) True (b) False
2. 2.Which of these is a rude phone habit? (a) speaking clearly (b) asking “Is now okay?” (c) mumbling your name (d) saying your name
3. 3.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) greeting first (c) speaking clearly (d) calling very late
4. 4.🔍 Which is the odd one out? (a) speaking clearly (b) shouting into the phone (c) eating while talking (d) a noisy background
5. 5.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) pretend to be them (c) shout at them (d) tell them politely
6. 6.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
7. 7.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
8. 8.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) noting key details (c) stating why you called (d) shouting into the phone
9. 9.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
10. 10.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
11. 11.True or false: “chatting to others” is a rude phone habit. (a) False (b) True
12. 12.🔍 Which is the odd one out? (a) not saying who you are (b) greeting first (c) noting key details (d) saying your name
13. 13.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
14. 14.Which of these is a polite phone habit? (a) asking “Is now okay?” (b) eating while talking (c) shouting into the phone (d) calling very late
15. 15.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
16. 16.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
17. 17.Which of these is a polite phone habit? (a) stating why you called (b) eating while talking (c) calling very late (d) hanging up suddenly
18. 18.Which of these is a rude phone habit? (a) saying thank you (b) hanging up suddenly (c) saying your name (d) noting key details
19. 19.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
20. 20.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
21. 21.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
22. 22.📞 The person you want is not available. What is best? (a) shout at the caller (b) leave a short message (c) hang up angrily (d) call ten times
23. 23.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
24. 24.🕘 A good time to call an office is usually… (a) late at night (b) on a holiday (c) very early morning (d) during working hours
25. 25.Which of these is a polite phone habit? (a) calling very late (b) mumbling your name (c) eating while talking (d) speaking clearly
26. 26.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
27. 27.True or false: “a noisy background” is a polite phone habit. (a) False (b) True
28. 28.True or false: “calling very late” is a polite phone habit. (a) True (b) False
29. 29.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
30. 30.True or false: “not saying who you are” is a polite phone habit. (a) True (b) False
31. 31.True or false: “a noisy background” is a rude phone habit. (a) True (b) False
32. 32.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
33. 33.Which of these is a rude phone habit? (a) speaking clearly (b) a noisy background (c) calling at a fair time (d) stating why you called
34. 34.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
35. 35.Which of these is a polite phone habit? (a) hanging up suddenly (b) calling very late (c) calling at a fair time (d) mumbling your name
36. 36.Which of these is a rude phone habit? (a) saying your name (b) speaking clearly (c) not saying who you are (d) noting key details
37. 37.🔍 Which is the odd one out? (a) stating why you called (b) eating while talking (c) saying thank you (d) asking “Is now okay?”
38. 38.Which of these is a polite phone habit? (a) not saying who you are (b) hanging up suddenly (c) mumbling your name (d) noting key details
39. 39.Which of these is a polite phone habit? (a) not saying who you are (b) eating while talking (c) greeting first (d) chatting to others
40. 40.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling

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