Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 102 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a polite phone habit? (a) not saying who you are (b) chatting to others (c) eating while talking (d) saying thank you
2. 2.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
3. 3.True or false: “shouting into the phone” is a polite phone habit. (a) False (b) True
4. 4.True or false: “greeting first” is a rude phone habit. (a) False (b) True
5. 5.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
6. 6.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
7. 7.🔍 Which is the odd one out? (a) speaking clearly (b) eating while talking (c) noting key details (d) asking “Is now okay?”
8. 8.Which of these is a polite phone habit? (a) shouting into the phone (b) saying your name (c) mumbling your name (d) chatting to others
9. 9.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
10. 10.True or false: “calling very late” is a polite phone habit. (a) False (b) True
11. 11.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
12. 12.True or false: “saying your name” is a polite phone habit. (a) False (b) True
13. 13.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
14. 14.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
15. 15.Which of these is a polite phone habit? (a) hanging up suddenly (b) calling very late (c) chatting to others (d) calling at a fair time
16. 16.🔍 Which is the odd one out? (a) eating while talking (b) speaking clearly (c) a noisy background (d) not saying who you are
17. 17.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
18. 18.True or false: “a noisy background” is a polite phone habit. (a) False (b) True
19. 19.Which of these is a polite phone habit? (a) chatting to others (b) eating while talking (c) noting key details (d) not saying who you are
20. 20.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
21. 21.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
22. 22.True or false: “chatting to others” is a polite phone habit. (a) False (b) True
23. 23.📝 Before an important call, what should you keep ready? (a) a snack (b) the TV on (c) loud music (d) a pen and your notes
24. 24.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) “Who is this?” (c) “Hello? Hello?” (d) a greeting and your name
25. 25.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
26. 26.🔍 Which is the odd one out? (a) shouting into the phone (b) hanging up suddenly (c) mumbling your name (d) noting key details
27. 27.🔍 Which is the odd one out? (a) greeting first (b) speaking clearly (c) calling very late (d) saying your name
28. 28.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
29. 29.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
30. 30.📞 The person you want is not available. What is best? (a) shout at the caller (b) call ten times (c) hang up angrily (d) leave a short message
31. 31.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
32. 32.True or false: “eating while talking” is a polite phone habit. (a) False (b) True
33. 33.🔍 Which is the odd one out? (a) a noisy background (b) shouting into the phone (c) calling very late (d) stating why you called
34. 34.Which of these is a polite phone habit? (a) calling very late (b) asking “Is now okay?” (c) eating while talking (d) shouting into the phone
35. 35.🔍 Which is the odd one out? (a) hanging up suddenly (b) chatting to others (c) mumbling your name (d) asking “Is now okay?”
36. 36.🔍 Which is the odd one out? (a) calling very late (b) a noisy background (c) calling at a fair time (d) shouting into the phone
37. 37.Which of these is a polite phone habit? (a) chatting to others (b) shouting into the phone (c) speaking clearly (d) not saying who you are
38. 38.True or false: “a noisy background” is a rude phone habit. (a) False (b) True
39. 39.True or false: “saying your name” is a rude phone habit. (a) True (b) False
40. 40.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to avoid mistakes (c) to sound bored (d) to waste time

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