Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 103 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.True or false: “mumbling your name” is a rude phone habit. (a) True (b) False
2. 2.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
3. 3.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
4. 4.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
5. 5.True or false: “noting key details” is a rude phone habit. (a) True (b) False
6. 6.📞 You call a school office to ask about admission. What do you say first? (a) a greeting and your name (b) “Who is this?” (c) “Hello? Hello?” (d) “Tell me the fees.”
7. 7.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
8. 8.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
9. 9.True or false: “shouting into the phone” is a rude phone habit. (a) True (b) False
10. 10.True or false: “asking “Is now okay?”” is a rude phone habit. (a) True (b) False
11. 11.True or false: “speaking clearly” is a polite phone habit. (a) False (b) True
12. 12.🔍 Which is the odd one out? (a) speaking clearly (b) saying your name (c) mumbling your name (d) saying thank you
13. 13.True or false: “a noisy background” is a rude phone habit. (a) True (b) False
14. 14.Which of these is a polite phone habit? (a) chatting to others (b) eating while talking (c) a noisy background (d) noting key details
15. 15.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
16. 16.Which of these is a rude phone habit? (a) noting key details (b) shouting into the phone (c) stating why you called (d) speaking clearly
17. 17.Which of these is a rude phone habit? (a) noting key details (b) eating while talking (c) greeting first (d) stating why you called
18. 18.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
19. 19.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
20. 20.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
21. 21.🕘 A good time to call an office is usually… (a) late at night (b) on a holiday (c) very early morning (d) during working hours
22. 22.Which of these is a polite phone habit? (a) hanging up suddenly (b) not saying who you are (c) greeting first (d) a noisy background
23. 23.📳 Your phone rings during an interview. What should you have done? (a) set a fun ringtone (b) answered it (c) kept it loud (d) switched it off
24. 24.True or false: “not saying who you are” is a polite phone habit. (a) True (b) False
25. 25.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
26. 26.True or false: “greeting first” is a rude phone habit. (a) True (b) False
27. 27.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
28. 28.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to end the call (c) to avoid mistakes (d) to sound bored
29. 29.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
30. 30.🔍 Which is the odd one out? (a) a noisy background (b) greeting first (c) speaking clearly (d) noting key details
31. 31.🔍 Which is the odd one out? (a) speaking clearly (b) shouting into the phone (c) asking “Is now okay?” (d) noting key details
32. 32.📞 The person you want is not available. What is best? (a) leave a short message (b) shout at the caller (c) call ten times (d) hang up angrily
33. 33.🔍 Which is the odd one out? (a) chatting to others (b) saying thank you (c) noting key details (d) speaking clearly
34. 34.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
35. 35.Which of these is a polite phone habit? (a) calling very late (b) chatting to others (c) hanging up suddenly (d) speaking clearly
36. 36.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
37. 37.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
38. 38.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
39. 39.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
40. 40.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question

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