Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 104 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.True or false: “saying your name” is a polite phone habit. (a) True (b) False
2. 2.🕘 A good time to call an office is usually… (a) very early morning (b) on a holiday (c) during working hours (d) late at night
3. 3.Which of these is a polite phone habit? (a) speaking clearly (b) a noisy background (c) not saying who you are (d) mumbling your name
4. 4.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
5. 5.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
6. 6.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) tell them politely (c) shout at them (d) hang up silently
7. 7.Which of these is a rude phone habit? (a) mumbling your name (b) speaking clearly (c) saying your name (d) calling at a fair time
8. 8.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
9. 9.Which of these is a polite phone habit? (a) chatting to others (b) not saying who you are (c) calling very late (d) saying your name
10. 10.Which of these is a rude phone habit? (a) calling at a fair time (b) asking “Is now okay?” (c) hanging up suddenly (d) stating why you called
11. 11.True or false: “not saying who you are” is a rude phone habit. (a) False (b) True
12. 12.Which of these is a polite phone habit? (a) asking “Is now okay?” (b) mumbling your name (c) a noisy background (d) chatting to others
13. 13.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
14. 14.Which of these is a rude phone habit? (a) saying thank you (b) asking “Is now okay?” (c) saying your name (d) calling very late
15. 15.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
16. 16.🔍 Which is the odd one out? (a) stating why you called (b) saying your name (c) speaking clearly (d) mumbling your name
17. 17.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
18. 18.True or false: “a noisy background” is a rude phone habit. (a) True (b) False
19. 19.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) “Tell me the fees.” (c) “Hello? Hello?” (d) a greeting and your name
20. 20.True or false: “a noisy background” is a polite phone habit. (a) False (b) True
21. 21.🔍 Which is the odd one out? (a) speaking clearly (b) eating while talking (c) stating why you called (d) greeting first
22. 22.Which of these is a polite phone habit? (a) shouting into the phone (b) eating while talking (c) a noisy background (d) greeting first
23. 23.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
24. 24.Which of these is a polite phone habit? (a) calling very late (b) stating why you called (c) shouting into the phone (d) eating while talking
25. 25.Which of these is a rude phone habit? (a) eating while talking (b) noting key details (c) saying your name (d) saying thank you
26. 26.True or false: “eating while talking” is a polite phone habit. (a) True (b) False
27. 27.🔍 Which is the odd one out? (a) calling at a fair time (b) stating why you called (c) not saying who you are (d) noting key details
28. 28.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
29. 29.True or false: “asking “Is now okay?”” is a polite phone habit. (a) True (b) False
30. 30.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
31. 31.True or false: “chatting to others” is a rude phone habit. (a) True (b) False
32. 32.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
33. 33.True or false: “chatting to others” is a polite phone habit. (a) False (b) True
34. 34.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
35. 35.True or false: “calling very late” is a rude phone habit. (a) False (b) True
36. 36.🔍 Which is the odd one out? (a) greeting first (b) shouting into the phone (c) not saying who you are (d) hanging up suddenly
37. 37.📝 Before an important call, what should you keep ready? (a) loud music (b) the TV on (c) a snack (d) a pen and your notes
38. 38.True or false: “noting key details” is a rude phone habit. (a) True (b) False
39. 39.True or false: “shouting into the phone” is a polite phone habit. (a) False (b) True
40. 40.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling

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