Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 105 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.True or false: “mumbling your name” is a polite phone habit. (a) False (b) True
2. 2.🕘 A good time to call an office is usually… (a) very early morning (b) late at night (c) during working hours (d) on a holiday
3. 3.Which of these is a polite phone habit? (a) shouting into the phone (b) calling very late (c) hanging up suddenly (d) calling at a fair time
4. 4.Which of these is a rude phone habit? (a) greeting first (b) shouting into the phone (c) calling at a fair time (d) asking “Is now okay?”
5. 5.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
6. 6.True or false: “calling at a fair time” is a polite phone habit. (a) False (b) True
7. 7.True or false: “not saying who you are” is a rude phone habit. (a) False (b) True
8. 8.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
9. 9.True or false: “saying thank you” is a polite phone habit. (a) True (b) False
10. 10.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
11. 11.📞 The person you want is not available. What is best? (a) shout at the caller (b) call ten times (c) leave a short message (d) hang up angrily
12. 12.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
13. 13.Which of these is a polite phone habit? (a) asking “Is now okay?” (b) a noisy background (c) eating while talking (d) hanging up suddenly
14. 14.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
15. 15.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
16. 16.🔍 Which is the odd one out? (a) mumbling your name (b) noting key details (c) calling at a fair time (d) saying your name
17. 17.Which of these is a polite phone habit? (a) a noisy background (b) hanging up suddenly (c) calling very late (d) stating why you called
18. 18.True or false: “greeting first” is a rude phone habit. (a) True (b) False
19. 19.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) saying thank you (c) eating while talking (d) calling at a fair time
20. 20.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
21. 21.True or false: “hanging up suddenly” is a polite phone habit. (a) False (b) True
22. 22.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
23. 23.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
24. 24.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) set a fun ringtone (c) switched it off (d) kept it loud
25. 25.☎️ You get a wrong-number call. What is polite? (a) tell them politely (b) hang up silently (c) shout at them (d) pretend to be them
26. 26.📝 Before an important call, what should you keep ready? (a) the TV on (b) a pen and your notes (c) a snack (d) loud music
27. 27.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
28. 28.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
29. 29.True or false: “saying thank you” is a rude phone habit. (a) True (b) False
30. 30.🔍 Which is the odd one out? (a) greeting first (b) hanging up suddenly (c) calling very late (d) mumbling your name
31. 31.True or false: “not saying who you are” is a polite phone habit. (a) False (b) True
32. 32.🔍 Which is the odd one out? (a) not saying who you are (b) shouting into the phone (c) chatting to others (d) saying thank you
33. 33.🔍 Which is the odd one out? (a) mumbling your name (b) shouting into the phone (c) calling at a fair time (d) eating while talking
34. 34.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
35. 35.🔍 Which is the odd one out? (a) speaking clearly (b) noting key details (c) shouting into the phone (d) saying your name
36. 36.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
37. 37.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
38. 38.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to end the call (c) to sound bored (d) to avoid mistakes
39. 39.True or false: “eating while talking” is a rude phone habit. (a) True (b) False
40. 40.🔍 Which is the odd one out? (a) eating while talking (b) chatting to others (c) calling very late (d) saying your name

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