Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 106 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
2. 2.Which of these is a rude phone habit? (a) saying thank you (b) greeting first (c) saying your name (d) eating while talking
3. 3.True or false: “asking “Is now okay?”” is a polite phone habit. (a) False (b) True
4. 4.Which of these is a polite phone habit? (a) a noisy background (b) chatting to others (c) saying thank you (d) mumbling your name
5. 5.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
6. 6.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
7. 7.🕘 A good time to call an office is usually… (a) late at night (b) during working hours (c) on a holiday (d) very early morning
8. 8.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
9. 9.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) pretend to be them (c) tell them politely (d) shout at them
10. 10.Which of these is a polite phone habit? (a) a noisy background (b) calling very late (c) hanging up suddenly (d) saying your name
11. 11.📳 Your phone rings during an interview. What should you have done? (a) switched it off (b) set a fun ringtone (c) answered it (d) kept it loud
12. 12.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
13. 13.True or false: “asking “Is now okay?”” is a rude phone habit. (a) True (b) False
14. 14.True or false: “noting key details” is a rude phone habit. (a) True (b) False
15. 15.Which of these is a polite phone habit? (a) hanging up suddenly (b) calling at a fair time (c) chatting to others (d) not saying who you are
16. 16.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to waste time (c) to end the call (d) to avoid mistakes
17. 17.📝 Before an important call, what should you keep ready? (a) the TV on (b) loud music (c) a pen and your notes (d) a snack
18. 18.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
19. 19.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
20. 20.📞 The person you want is not available. What is best? (a) hang up angrily (b) leave a short message (c) call ten times (d) shout at the caller
21. 21.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
22. 22.True or false: “greeting first” is a polite phone habit. (a) True (b) False
23. 23.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
24. 24.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
25. 25.Which of these is a rude phone habit? (a) not saying who you are (b) saying your name (c) calling at a fair time (d) stating why you called
26. 26.True or false: “calling very late” is a polite phone habit. (a) False (b) True
27. 27.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
28. 28.🔍 Which is the odd one out? (a) calling at a fair time (b) hanging up suddenly (c) mumbling your name (d) eating while talking
29. 29.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) a greeting and your name (c) “Who is this?” (d) “Tell me the fees.”
30. 30.Which of these is a polite phone habit? (a) not saying who you are (b) eating while talking (c) greeting first (d) shouting into the phone
31. 31.Which of these is a rude phone habit? (a) greeting first (b) calling at a fair time (c) a noisy background (d) asking “Is now okay?”
32. 32.True or false: “mumbling your name” is a polite phone habit. (a) False (b) True
33. 33.🔍 Which is the odd one out? (a) saying your name (b) stating why you called (c) a noisy background (d) asking “Is now okay?”
34. 34.Which of these is a rude phone habit? (a) saying thank you (b) shouting into the phone (c) saying your name (d) asking “Is now okay?”
35. 35.True or false: “speaking clearly” is a rude phone habit. (a) False (b) True
36. 36.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
37. 37.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
38. 38.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
39. 39.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
40. 40.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling

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