Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 107 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
2. 2.🔍 Which is the odd one out? (a) noting key details (b) greeting first (c) eating while talking (d) saying thank you
3. 3.Which of these is a polite phone habit? (a) mumbling your name (b) stating why you called (c) not saying who you are (d) chatting to others
4. 4.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to avoid mistakes (c) to waste time (d) to end the call
5. 5.📳 Your phone rings during an interview. What should you have done? (a) switched it off (b) kept it loud (c) answered it (d) set a fun ringtone
6. 6.📞 The person you want is not available. What is best? (a) hang up angrily (b) shout at the caller (c) call ten times (d) leave a short message
7. 7.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
8. 8.Which of these is a polite phone habit? (a) greeting first (b) chatting to others (c) hanging up suddenly (d) not saying who you are
9. 9.🔍 Which is the odd one out? (a) stating why you called (b) hanging up suddenly (c) greeting first (d) saying thank you
10. 10.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
11. 11.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) pretend to be them (c) tell them politely (d) shout at them
12. 12.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
13. 13.True or false: “stating why you called” is a polite phone habit. (a) True (b) False
14. 14.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
15. 15.🔍 Which is the odd one out? (a) eating while talking (b) noting key details (c) hanging up suddenly (d) not saying who you are
16. 16.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
17. 17.Which of these is a polite phone habit? (a) saying your name (b) chatting to others (c) hanging up suddenly (d) eating while talking
18. 18.🔍 Which is the odd one out? (a) greeting first (b) speaking clearly (c) chatting to others (d) saying your name
19. 19.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) “Hello? Hello?” (c) a greeting and your name (d) “Who is this?”
20. 20.True or false: “speaking clearly” is a polite phone habit. (a) True (b) False
21. 21.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
22. 22.🔍 Which is the odd one out? (a) eating while talking (b) saying your name (c) not saying who you are (d) chatting to others
23. 23.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
24. 24.Which of these is a polite phone habit? (a) noting key details (b) chatting to others (c) hanging up suddenly (d) shouting into the phone
25. 25.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
26. 26.True or false: “saying thank you” is a rude phone habit. (a) True (b) False
27. 27.Which of these is a polite phone habit? (a) not saying who you are (b) hanging up suddenly (c) calling at a fair time (d) calling very late
28. 28.True or false: “saying thank you” is a polite phone habit. (a) False (b) True
29. 29.True or false: “greeting first” is a polite phone habit. (a) True (b) False
30. 30.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
31. 31.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
32. 32.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
33. 33.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
34. 34.📝 Before an important call, what should you keep ready? (a) a snack (b) loud music (c) a pen and your notes (d) the TV on
35. 35.🔍 Which is the odd one out? (a) saying your name (b) greeting first (c) asking “Is now okay?” (d) not saying who you are
36. 36.Which of these is a rude phone habit? (a) noting key details (b) asking “Is now okay?” (c) speaking clearly (d) eating while talking
37. 37.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
38. 38.True or false: “eating while talking” is a rude phone habit. (a) True (b) False
39. 39.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
40. 40.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit

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