Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 108 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🔍 Which is the odd one out? (a) saying your name (b) calling at a fair time (c) stating why you called (d) a noisy background
2. 2.Which of these is a polite phone habit? (a) not saying who you are (b) chatting to others (c) speaking clearly (d) a noisy background
3. 3.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
4. 4.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
5. 5.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) set a fun ringtone (c) answered it (d) switched it off
6. 6.True or false: “not saying who you are” is a polite phone habit. (a) True (b) False
7. 7.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
8. 8.🔍 Which is the odd one out? (a) hanging up suddenly (b) saying your name (c) speaking clearly (d) asking “Is now okay?”
9. 9.Which of these is a rude phone habit? (a) calling at a fair time (b) saying thank you (c) chatting to others (d) stating why you called
10. 10.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
11. 11.Which of these is a rude phone habit? (a) mumbling your name (b) noting key details (c) saying thank you (d) saying your name
12. 12.🔍 Which is the odd one out? (a) calling very late (b) calling at a fair time (c) chatting to others (d) mumbling your name
13. 13.Which of these is a polite phone habit? (a) shouting into the phone (b) not saying who you are (c) saying your name (d) eating while talking
14. 14.Which of these is a polite phone habit? (a) calling at a fair time (b) chatting to others (c) mumbling your name (d) shouting into the phone
15. 15.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
16. 16.Which of these is a polite phone habit? (a) calling very late (b) shouting into the phone (c) mumbling your name (d) stating why you called
17. 17.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
18. 18.True or false: “speaking clearly” is a polite phone habit. (a) False (b) True
19. 19.True or false: “hanging up suddenly” is a polite phone habit. (a) True (b) False
20. 20.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
21. 21.🕘 A good time to call an office is usually… (a) very early morning (b) late at night (c) on a holiday (d) during working hours
22. 22.Which of these is a rude phone habit? (a) noting key details (b) speaking clearly (c) saying thank you (d) calling very late
23. 23.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
24. 24.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
25. 25.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
26. 26.Which of these is a polite phone habit? (a) mumbling your name (b) a noisy background (c) noting key details (d) not saying who you are
27. 27.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) “Who is this?” (c) “Hello? Hello?” (d) a greeting and your name
28. 28.True or false: “chatting to others” is a rude phone habit. (a) True (b) False
29. 29.🔍 Which is the odd one out? (a) speaking clearly (b) saying thank you (c) shouting into the phone (d) asking “Is now okay?”
30. 30.Which of these is a polite phone habit? (a) eating while talking (b) shouting into the phone (c) mumbling your name (d) saying thank you
31. 31.🔍 Which is the odd one out? (a) mumbling your name (b) a noisy background (c) shouting into the phone (d) speaking clearly
32. 32.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) hang up silently (c) shout at them (d) tell them politely
33. 33.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
34. 34.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
35. 35.📝 Before an important call, what should you keep ready? (a) a snack (b) loud music (c) a pen and your notes (d) the TV on
36. 36.True or false: “calling very late” is a polite phone habit. (a) False (b) True
37. 37.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
38. 38.True or false: “a noisy background” is a polite phone habit. (a) True (b) False
39. 39.True or false: “asking “Is now okay?”” is a rude phone habit. (a) True (b) False
40. 40.Which of these is a rude phone habit? (a) saying thank you (b) calling at a fair time (c) a noisy background (d) asking “Is now okay?”

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