Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 109 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
2. 2.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) switched it off (c) kept it loud (d) set a fun ringtone
3. 3.Which of these is a polite phone habit? (a) calling at a fair time (b) calling very late (c) a noisy background (d) shouting into the phone
4. 4.Which of these is a polite phone habit? (a) calling very late (b) eating while talking (c) shouting into the phone (d) saying thank you
5. 5.Which of these is a rude phone habit? (a) saying your name (b) saying thank you (c) asking “Is now okay?” (d) calling very late
6. 6.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
7. 7.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
8. 8.True or false: “saying your name” is a rude phone habit. (a) False (b) True
9. 9.True or false: “not saying who you are” is a polite phone habit. (a) True (b) False
10. 10.True or false: “saying thank you” is a polite phone habit. (a) False (b) True
11. 11.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
12. 12.Which of these is a rude phone habit? (a) stating why you called (b) not saying who you are (c) saying thank you (d) saying your name
13. 13.Which of these is a rude phone habit? (a) speaking clearly (b) saying your name (c) eating while talking (d) stating why you called
14. 14.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
15. 15.🔍 Which is the odd one out? (a) eating while talking (b) stating why you called (c) saying your name (d) speaking clearly
16. 16.Which of these is a polite phone habit? (a) eating while talking (b) a noisy background (c) chatting to others (d) greeting first
17. 17.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to end the call (c) to waste time (d) to avoid mistakes
18. 18.🔍 Which is the odd one out? (a) greeting first (b) speaking clearly (c) asking “Is now okay?” (d) hanging up suddenly
19. 19.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
20. 20.🔍 Which is the odd one out? (a) mumbling your name (b) a noisy background (c) not saying who you are (d) asking “Is now okay?”
21. 21.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
22. 22.Which of these is a polite phone habit? (a) a noisy background (b) speaking clearly (c) shouting into the phone (d) eating while talking
23. 23.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
24. 24.True or false: “greeting first” is a rude phone habit. (a) False (b) True
25. 25.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
26. 26.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
27. 27.Which of these is a rude phone habit? (a) noting key details (b) stating why you called (c) mumbling your name (d) calling at a fair time
28. 28.Which of these is a polite phone habit? (a) calling very late (b) saying your name (c) mumbling your name (d) a noisy background
29. 29.🔍 Which is the odd one out? (a) calling at a fair time (b) calling very late (c) stating why you called (d) asking “Is now okay?”
30. 30.📞 The person you want is not available. What is best? (a) call ten times (b) leave a short message (c) hang up angrily (d) shout at the caller
31. 31.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
32. 32.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) a greeting and your name (c) “Who is this?” (d) “Hello? Hello?”
33. 33.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
34. 34.True or false: “noting key details” is a polite phone habit. (a) True (b) False
35. 35.True or false: “speaking clearly” is a rude phone habit. (a) True (b) False
36. 36.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
37. 37.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
38. 38.True or false: “noting key details” is a rude phone habit. (a) False (b) True
39. 39.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
40. 40.True or false: “shouting into the phone” is a polite phone habit. (a) False (b) True

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