Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 110 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🔍 Which is the odd one out? (a) shouting into the phone (b) a noisy background (c) mumbling your name (d) greeting first
2. 2.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
3. 3.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
4. 4.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
5. 5.True or false: “saying your name” is a rude phone habit. (a) False (b) True
6. 6.📞 The person you want is not available. What is best? (a) shout at the caller (b) leave a short message (c) hang up angrily (d) call ten times
7. 7.☎️ You get a wrong-number call. What is polite? (a) tell them politely (b) shout at them (c) pretend to be them (d) hang up silently
8. 8.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
9. 9.🔍 Which is the odd one out? (a) noting key details (b) asking “Is now okay?” (c) hanging up suddenly (d) speaking clearly
10. 10.Which of these is a rude phone habit? (a) saying your name (b) noting key details (c) eating while talking (d) speaking clearly
11. 11.Which of these is a polite phone habit? (a) calling very late (b) eating while talking (c) saying your name (d) a noisy background
12. 12.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to avoid mistakes (c) to waste time (d) to end the call
13. 13.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
14. 14.🔍 Which is the odd one out? (a) greeting first (b) eating while talking (c) calling at a fair time (d) saying your name
15. 15.Which of these is a rude phone habit? (a) calling at a fair time (b) asking “Is now okay?” (c) chatting to others (d) noting key details
16. 16.True or false: “noting key details” is a polite phone habit. (a) False (b) True
17. 17.True or false: “speaking clearly” is a rude phone habit. (a) False (b) True
18. 18.🔍 Which is the odd one out? (a) a noisy background (b) speaking clearly (c) calling at a fair time (d) saying your name
19. 19.🔍 Which is the odd one out? (a) saying thank you (b) asking “Is now okay?” (c) saying your name (d) calling very late
20. 20.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
21. 21.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
22. 22.🔍 Which is the odd one out? (a) stating why you called (b) noting key details (c) chatting to others (d) greeting first
23. 23.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
24. 24.🔍 Which is the odd one out? (a) shouting into the phone (b) asking “Is now okay?” (c) not saying who you are (d) chatting to others
25. 25.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) noting key details (c) greeting first (d) mumbling your name
26. 26.🔍 Which is the odd one out? (a) mumbling your name (b) a noisy background (c) saying thank you (d) calling very late
27. 27.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
28. 28.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) a greeting and your name (c) “Hello? Hello?” (d) “Tell me the fees.”
29. 29.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
30. 30.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
31. 31.Which of these is a polite phone habit? (a) eating while talking (b) not saying who you are (c) greeting first (d) shouting into the phone
32. 32.True or false: “shouting into the phone” is a rude phone habit. (a) False (b) True
33. 33.True or false: “stating why you called” is a rude phone habit. (a) False (b) True
34. 34.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
35. 35.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
36. 36.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
37. 37.Which of these is a rude phone habit? (a) noting key details (b) saying thank you (c) not saying who you are (d) saying your name
38. 38.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
39. 39.Which of these is a polite phone habit? (a) saying thank you (b) shouting into the phone (c) hanging up suddenly (d) mumbling your name
40. 40.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye

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