Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 12 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
2. 2.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
3. 3.📞 The person you want is not available. What is best? (a) hang up angrily (b) shout at the caller (c) call ten times (d) leave a short message
4. 4.🔍 Which is the odd one out? (a) a noisy background (b) hanging up suddenly (c) eating while talking (d) speaking clearly
5. 5.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
6. 6.🔍 Which is the odd one out? (a) saying your name (b) hanging up suddenly (c) noting key details (d) stating why you called
7. 7.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
8. 8.Which of these is a rude phone habit? (a) calling at a fair time (b) stating why you called (c) eating while talking (d) speaking clearly
9. 9.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
10. 10.Which of these is a polite phone habit? (a) a noisy background (b) mumbling your name (c) stating why you called (d) calling very late
11. 11.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
12. 12.True or false: “noting key details” is a polite phone habit. (a) True (b) False
13. 13.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
14. 14.True or false: “stating why you called” is a rude phone habit. (a) False (b) True
15. 15.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
16. 16.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
17. 17.Which of these is a polite phone habit? (a) speaking clearly (b) chatting to others (c) hanging up suddenly (d) a noisy background
18. 18.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
19. 19.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
20. 20.Which of these is a polite phone habit? (a) mumbling your name (b) chatting to others (c) noting key details (d) hanging up suddenly
21. 21.🕘 A good time to call an office is usually… (a) very early morning (b) late at night (c) on a holiday (d) during working hours
22. 22.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
23. 23.🔍 Which is the odd one out? (a) speaking clearly (b) greeting first (c) shouting into the phone (d) stating why you called
24. 24.Which of these is a polite phone habit? (a) calling very late (b) calling at a fair time (c) mumbling your name (d) not saying who you are
25. 25.📝 Before an important call, what should you keep ready? (a) a pen and your notes (b) loud music (c) the TV on (d) a snack
26. 26.Which of these is a rude phone habit? (a) shouting into the phone (b) speaking clearly (c) noting key details (d) saying your name
27. 27.Which of these is a rude phone habit? (a) a noisy background (b) calling at a fair time (c) speaking clearly (d) saying thank you
28. 28.🔍 Which is the odd one out? (a) shouting into the phone (b) eating while talking (c) not saying who you are (d) greeting first
29. 29.Which of these is a polite phone habit? (a) shouting into the phone (b) saying your name (c) mumbling your name (d) calling very late
30. 30.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
31. 31.Which of these is a polite phone habit? (a) shouting into the phone (b) not saying who you are (c) greeting first (d) calling very late
32. 32.Which of these is a rude phone habit? (a) stating why you called (b) greeting first (c) noting key details (d) not saying who you are
33. 33.🔍 Which is the odd one out? (a) noting key details (b) saying your name (c) asking “Is now okay?” (d) mumbling your name
34. 34.📞 You call a school office to ask about admission. What do you say first? (a) a greeting and your name (b) “Tell me the fees.” (c) “Who is this?” (d) “Hello? Hello?”
35. 35.Which of these is a rude phone habit? (a) saying thank you (b) stating why you called (c) chatting to others (d) greeting first
36. 36.🔍 Which is the odd one out? (a) calling very late (b) shouting into the phone (c) hanging up suddenly (d) asking “Is now okay?”
37. 37.True or false: “asking “Is now okay?”” is a polite phone habit. (a) True (b) False
38. 38.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
39. 39.🔍 Which is the odd one out? (a) saying your name (b) stating why you called (c) a noisy background (d) greeting first
40. 40.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit

Free interview skills lessons, practice and worksheets at talentjr.in/interview-skills-for-students