Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 111 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
2. 2.🔍 Which is the odd one out? (a) not saying who you are (b) chatting to others (c) noting key details (d) hanging up suddenly
3. 3.📞 The person you want is not available. What is best? (a) leave a short message (b) call ten times (c) hang up angrily (d) shout at the caller
4. 4.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
5. 5.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) switched it off (c) set a fun ringtone (d) answered it
6. 6.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
7. 7.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
8. 8.Which of these is a polite phone habit? (a) calling very late (b) hanging up suddenly (c) chatting to others (d) saying thank you
9. 9.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
10. 10.🔍 Which is the odd one out? (a) saying thank you (b) asking “Is now okay?” (c) greeting first (d) mumbling your name
11. 11.🔍 Which is the odd one out? (a) not saying who you are (b) saying your name (c) chatting to others (d) hanging up suddenly
12. 12.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
13. 13.🔍 Which is the odd one out? (a) eating while talking (b) hanging up suddenly (c) asking “Is now okay?” (d) a noisy background
14. 14.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
15. 15.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) “Who is this?” (c) a greeting and your name (d) “Tell me the fees.”
16. 16.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
17. 17.🔍 Which is the odd one out? (a) saying your name (b) saying thank you (c) hanging up suddenly (d) noting key details
18. 18.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
19. 19.True or false: “hanging up suddenly” is a polite phone habit. (a) True (b) False
20. 20.Which of these is a rude phone habit? (a) calling at a fair time (b) saying your name (c) not saying who you are (d) stating why you called
21. 21.🕘 A good time to call an office is usually… (a) on a holiday (b) during working hours (c) late at night (d) very early morning
22. 22.Which of these is a polite phone habit? (a) mumbling your name (b) a noisy background (c) shouting into the phone (d) saying your name
23. 23.True or false: “eating while talking” is a polite phone habit. (a) True (b) False
24. 24.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
25. 25.Which of these is a polite phone habit? (a) asking “Is now okay?” (b) a noisy background (c) calling very late (d) not saying who you are
26. 26.Which of these is a rude phone habit? (a) calling very late (b) speaking clearly (c) greeting first (d) saying your name
27. 27.Which of these is a rude phone habit? (a) saying thank you (b) eating while talking (c) stating why you called (d) saying your name
28. 28.🔍 Which is the odd one out? (a) stating why you called (b) noting key details (c) not saying who you are (d) calling at a fair time
29. 29.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
30. 30.True or false: “saying your name” is a polite phone habit. (a) False (b) True
31. 31.Which of these is a rude phone habit? (a) calling at a fair time (b) a noisy background (c) asking “Is now okay?” (d) noting key details
32. 32.Which of these is a rude phone habit? (a) stating why you called (b) saying your name (c) hanging up suddenly (d) saying thank you
33. 33.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
34. 34.🔍 Which is the odd one out? (a) calling at a fair time (b) greeting first (c) saying your name (d) calling very late
35. 35.Which of these is a polite phone habit? (a) not saying who you are (b) shouting into the phone (c) greeting first (d) a noisy background
36. 36.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
37. 37.Which of these is a rude phone habit? (a) mumbling your name (b) greeting first (c) saying your name (d) asking “Is now okay?”
38. 38.True or false: “saying your name” is a rude phone habit. (a) True (b) False
39. 39.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) tell them politely (c) shout at them (d) hang up silently
40. 40.True or false: “calling at a fair time” is a polite phone habit. (a) True (b) False

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