Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 112 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🔍 Which is the odd one out? (a) eating while talking (b) chatting to others (c) not saying who you are (d) stating why you called
2. 2.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
3. 3.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
4. 4.True or false: “shouting into the phone” is a rude phone habit. (a) True (b) False
5. 5.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
6. 6.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) kept it loud (c) switched it off (d) set a fun ringtone
7. 7.🔍 Which is the odd one out? (a) chatting to others (b) a noisy background (c) not saying who you are (d) calling at a fair time
8. 8.Which of these is a polite phone habit? (a) hanging up suddenly (b) shouting into the phone (c) mumbling your name (d) greeting first
9. 9.Which of these is a polite phone habit? (a) chatting to others (b) saying your name (c) shouting into the phone (d) eating while talking
10. 10.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
11. 11.🔍 Which is the odd one out? (a) hanging up suddenly (b) shouting into the phone (c) saying your name (d) not saying who you are
12. 12.🔍 Which is the odd one out? (a) saying your name (b) stating why you called (c) noting key details (d) a noisy background
13. 13.True or false: “chatting to others” is a polite phone habit. (a) False (b) True
14. 14.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
15. 15.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
16. 16.True or false: “a noisy background” is a polite phone habit. (a) False (b) True
17. 17.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) “Hello? Hello?” (c) a greeting and your name (d) “Who is this?”
18. 18.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
19. 19.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
20. 20.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
21. 21.Which of these is a polite phone habit? (a) calling at a fair time (b) shouting into the phone (c) calling very late (d) hanging up suddenly
22. 22.🔍 Which is the odd one out? (a) calling at a fair time (b) greeting first (c) stating why you called (d) chatting to others
23. 23.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
24. 24.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
25. 25.🕘 A good time to call an office is usually… (a) very early morning (b) on a holiday (c) during working hours (d) late at night
26. 26.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
27. 27.True or false: “not saying who you are” is a polite phone habit. (a) False (b) True
28. 28.Which of these is a polite phone habit? (a) mumbling your name (b) a noisy background (c) stating why you called (d) calling very late
29. 29.🔍 Which is the odd one out? (a) saying thank you (b) eating while talking (c) calling at a fair time (d) noting key details
30. 30.Which of these is a rude phone habit? (a) chatting to others (b) calling at a fair time (c) noting key details (d) greeting first
31. 31.True or false: “stating why you called” is a polite phone habit. (a) True (b) False
32. 32.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to avoid mistakes (c) to end the call (d) to waste time
33. 33.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
34. 34.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
35. 35.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
36. 36.True or false: “speaking clearly” is a rude phone habit. (a) False (b) True
37. 37.Which of these is a polite phone habit? (a) not saying who you are (b) eating while talking (c) shouting into the phone (d) speaking clearly
38. 38.🔍 Which is the odd one out? (a) hanging up suddenly (b) not saying who you are (c) greeting first (d) calling very late
39. 39.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) calling at a fair time (c) calling very late (d) saying thank you
40. 40.True or false: “saying thank you” is a polite phone habit. (a) True (b) False

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