Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 113 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🔍 Which is the odd one out? (a) stating why you called (b) shouting into the phone (c) calling at a fair time (d) speaking clearly
2. 2.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
3. 3.Which of these is a polite phone habit? (a) asking “Is now okay?” (b) chatting to others (c) calling very late (d) eating while talking
4. 4.🔍 Which is the odd one out? (a) noting key details (b) calling very late (c) a noisy background (d) shouting into the phone
5. 5.🔍 Which is the odd one out? (a) speaking clearly (b) greeting first (c) mumbling your name (d) calling at a fair time
6. 6.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
7. 7.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
8. 8.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) pretend to be them (c) tell them politely (d) hang up silently
9. 9.🕘 A good time to call an office is usually… (a) late at night (b) on a holiday (c) during working hours (d) very early morning
10. 10.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to avoid mistakes (c) to sound bored (d) to waste time
11. 11.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
12. 12.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
13. 13.🔍 Which is the odd one out? (a) saying thank you (b) saying your name (c) calling very late (d) calling at a fair time
14. 14.Which of these is a polite phone habit? (a) mumbling your name (b) not saying who you are (c) hanging up suddenly (d) calling at a fair time
15. 15.True or false: “stating why you called” is a rude phone habit. (a) False (b) True
16. 16.📞 The person you want is not available. What is best? (a) leave a short message (b) call ten times (c) shout at the caller (d) hang up angrily
17. 17.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
18. 18.Which of these is a polite phone habit? (a) stating why you called (b) eating while talking (c) chatting to others (d) mumbling your name
19. 19.Which of these is a rude phone habit? (a) a noisy background (b) stating why you called (c) greeting first (d) noting key details
20. 20.🔍 Which is the odd one out? (a) eating while talking (b) greeting first (c) calling very late (d) mumbling your name
21. 21.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
22. 22.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
23. 23.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
24. 24.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
25. 25.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
26. 26.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
27. 27.Which of these is a rude phone habit? (a) calling at a fair time (b) mumbling your name (c) saying thank you (d) greeting first
28. 28.Which of these is a rude phone habit? (a) stating why you called (b) shouting into the phone (c) saying your name (d) speaking clearly
29. 29.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
30. 30.Which of these is a rude phone habit? (a) greeting first (b) saying your name (c) eating while talking (d) saying thank you
31. 31.True or false: “not saying who you are” is a polite phone habit. (a) True (b) False
32. 32.🔍 Which is the odd one out? (a) stating why you called (b) not saying who you are (c) hanging up suddenly (d) calling very late
33. 33.True or false: “shouting into the phone” is a polite phone habit. (a) False (b) True
34. 34.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
35. 35.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
36. 36.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
37. 37.True or false: “chatting to others” is a polite phone habit. (a) False (b) True
38. 38.True or false: “asking “Is now okay?”” is a polite phone habit. (a) False (b) True
39. 39.True or false: “calling very late” is a rude phone habit. (a) True (b) False
40. 40.Which of these is a polite phone habit? (a) shouting into the phone (b) greeting first (c) calling very late (d) hanging up suddenly

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