Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 114 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🔍 Which is the odd one out? (a) a noisy background (b) stating why you called (c) calling very late (d) mumbling your name
2. 2.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
3. 3.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
4. 4.🔍 Which is the odd one out? (a) calling very late (b) saying your name (c) chatting to others (d) mumbling your name
5. 5.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
6. 6.True or false: “calling very late” is a polite phone habit. (a) False (b) True
7. 7.📞 The person you want is not available. What is best? (a) call ten times (b) shout at the caller (c) leave a short message (d) hang up angrily
8. 8.🔍 Which is the odd one out? (a) stating why you called (b) speaking clearly (c) eating while talking (d) saying your name
9. 9.📝 Before an important call, what should you keep ready? (a) a snack (b) a pen and your notes (c) the TV on (d) loud music
10. 10.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
11. 11.🔍 Which is the odd one out? (a) mumbling your name (b) hanging up suddenly (c) calling at a fair time (d) a noisy background
12. 12.True or false: “noting key details” is a polite phone habit. (a) True (b) False
13. 13.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
14. 14.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
15. 15.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
16. 16.True or false: “speaking clearly” is a rude phone habit. (a) True (b) False
17. 17.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
18. 18.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
19. 19.Which of these is a polite phone habit? (a) a noisy background (b) mumbling your name (c) hanging up suddenly (d) noting key details
20. 20.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
21. 21.Which of these is a polite phone habit? (a) calling at a fair time (b) calling very late (c) not saying who you are (d) a noisy background
22. 22.🕘 A good time to call an office is usually… (a) late at night (b) during working hours (c) on a holiday (d) very early morning
23. 23.Which of these is a rude phone habit? (a) speaking clearly (b) a noisy background (c) asking “Is now okay?” (d) noting key details
24. 24.Which of these is a polite phone habit? (a) mumbling your name (b) a noisy background (c) calling very late (d) greeting first
25. 25.True or false: “shouting into the phone” is a polite phone habit. (a) True (b) False
26. 26.True or false: “speaking clearly” is a polite phone habit. (a) True (b) False
27. 27.🔍 Which is the odd one out? (a) noting key details (b) shouting into the phone (c) asking “Is now okay?” (d) stating why you called
28. 28.🔍 Which is the odd one out? (a) saying your name (b) calling very late (c) asking “Is now okay?” (d) calling at a fair time
29. 29.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
30. 30.🔍 Which is the odd one out? (a) mumbling your name (b) saying thank you (c) calling very late (d) shouting into the phone
31. 31.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
32. 32.Which of these is a polite phone habit? (a) calling very late (b) asking “Is now okay?” (c) a noisy background (d) shouting into the phone
33. 33.Which of these is a rude phone habit? (a) not saying who you are (b) asking “Is now okay?” (c) saying your name (d) stating why you called
34. 34.📞 You call a school office to ask about admission. What do you say first? (a) a greeting and your name (b) “Hello? Hello?” (c) “Who is this?” (d) “Tell me the fees.”
35. 35.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
36. 36.True or false: “saying your name” is a polite phone habit. (a) True (b) False
37. 37.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) saying thank you (c) hanging up suddenly (d) noting key details
38. 38.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
39. 39.True or false: “not saying who you are” is a rude phone habit. (a) False (b) True
40. 40.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit

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