Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 115 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🔍 Which is the odd one out? (a) mumbling your name (b) hanging up suddenly (c) not saying who you are (d) saying your name
2. 2.Which of these is a rude phone habit? (a) not saying who you are (b) stating why you called (c) noting key details (d) saying your name
3. 3.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
4. 4.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
5. 5.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
6. 6.Which of these is a rude phone habit? (a) hanging up suddenly (b) saying thank you (c) calling at a fair time (d) noting key details
7. 7.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
8. 8.Which of these is a polite phone habit? (a) mumbling your name (b) stating why you called (c) not saying who you are (d) chatting to others
9. 9.Which of these is a rude phone habit? (a) calling at a fair time (b) chatting to others (c) asking “Is now okay?” (d) noting key details
10. 10.🔍 Which is the odd one out? (a) calling at a fair time (b) speaking clearly (c) saying thank you (d) calling very late
11. 11.True or false: “speaking clearly” is a polite phone habit. (a) False (b) True
12. 12.True or false: “shouting into the phone” is a rude phone habit. (a) False (b) True
13. 13.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
14. 14.True or false: “asking “Is now okay?”” is a polite phone habit. (a) False (b) True
15. 15.🔍 Which is the odd one out? (a) noting key details (b) eating while talking (c) shouting into the phone (d) calling very late
16. 16.🕘 A good time to call an office is usually… (a) on a holiday (b) during working hours (c) very early morning (d) late at night
17. 17.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
18. 18.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) greeting first (c) noting key details (d) eating while talking
19. 19.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
20. 20.True or false: “a noisy background” is a rude phone habit. (a) True (b) False
21. 21.🔍 Which is the odd one out? (a) mumbling your name (b) chatting to others (c) asking “Is now okay?” (d) shouting into the phone
22. 22.🔍 Which is the odd one out? (a) saying your name (b) speaking clearly (c) saying thank you (d) eating while talking
23. 23.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
24. 24.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
25. 25.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
26. 26.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) “Tell me the fees.” (c) “Hello? Hello?” (d) a greeting and your name
27. 27.True or false: “not saying who you are” is a polite phone habit. (a) True (b) False
28. 28.🔍 Which is the odd one out? (a) noting key details (b) mumbling your name (c) stating why you called (d) calling at a fair time
29. 29.Which of these is a polite phone habit? (a) speaking clearly (b) shouting into the phone (c) a noisy background (d) hanging up suddenly
30. 30.Which of these is a polite phone habit? (a) chatting to others (b) calling very late (c) noting key details (d) eating while talking
31. 31.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
32. 32.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
33. 33.🔍 Which is the odd one out? (a) speaking clearly (b) saying thank you (c) hanging up suddenly (d) asking “Is now okay?”
34. 34.📝 Before an important call, what should you keep ready? (a) a snack (b) the TV on (c) a pen and your notes (d) loud music
35. 35.Which of these is a polite phone habit? (a) eating while talking (b) hanging up suddenly (c) not saying who you are (d) saying thank you
36. 36.🔍 Which is the odd one out? (a) hanging up suddenly (b) eating while talking (c) calling at a fair time (d) a noisy background
37. 37.Which of these is a polite phone habit? (a) greeting first (b) not saying who you are (c) eating while talking (d) shouting into the phone
38. 38.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
39. 39.🔍 Which is the odd one out? (a) noting key details (b) greeting first (c) a noisy background (d) stating why you called
40. 40.📞 The person you want is not available. What is best? (a) shout at the caller (b) leave a short message (c) call ten times (d) hang up angrily

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