Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 116 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a polite phone habit? (a) speaking clearly (b) eating while talking (c) hanging up suddenly (d) calling very late
2. 2.True or false: “saying your name” is a rude phone habit. (a) False (b) True
3. 3.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
4. 4.☎️ You get a wrong-number call. What is polite? (a) tell them politely (b) pretend to be them (c) shout at them (d) hang up silently
5. 5.🔍 Which is the odd one out? (a) hanging up suddenly (b) asking “Is now okay?” (c) eating while talking (d) a noisy background
6. 6.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
7. 7.True or false: “mumbling your name” is a rude phone habit. (a) True (b) False
8. 8.True or false: “greeting first” is a rude phone habit. (a) False (b) True
9. 9.True or false: “saying your name” is a polite phone habit. (a) False (b) True
10. 10.True or false: “speaking clearly” is a rude phone habit. (a) True (b) False
11. 11.True or false: “stating why you called” is a polite phone habit. (a) False (b) True
12. 12.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
13. 13.🔍 Which is the odd one out? (a) speaking clearly (b) a noisy background (c) eating while talking (d) hanging up suddenly
14. 14.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
15. 15.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to avoid mistakes (c) to waste time (d) to sound bored
16. 16.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
17. 17.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
18. 18.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
19. 19.🔍 Which is the odd one out? (a) saying your name (b) calling very late (c) shouting into the phone (d) a noisy background
20. 20.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
21. 21.🔍 Which is the odd one out? (a) not saying who you are (b) saying thank you (c) noting key details (d) asking “Is now okay?”
22. 22.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
23. 23.True or false: “a noisy background” is a rude phone habit. (a) False (b) True
24. 24.Which of these is a rude phone habit? (a) greeting first (b) noting key details (c) saying your name (d) mumbling your name
25. 25.Which of these is a rude phone habit? (a) saying thank you (b) greeting first (c) hanging up suddenly (d) stating why you called
26. 26.True or false: “shouting into the phone” is a polite phone habit. (a) False (b) True
27. 27.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
28. 28.Which of these is a polite phone habit? (a) calling very late (b) greeting first (c) eating while talking (d) a noisy background
29. 29.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
30. 30.Which of these is a rude phone habit? (a) shouting into the phone (b) greeting first (c) saying thank you (d) saying your name
31. 31.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
32. 32.📞 The person you want is not available. What is best? (a) shout at the caller (b) call ten times (c) leave a short message (d) hang up angrily
33. 33.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
34. 34.🔍 Which is the odd one out? (a) calling at a fair time (b) calling very late (c) mumbling your name (d) shouting into the phone
35. 35.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
36. 36.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
37. 37.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
38. 38.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) switched it off (c) set a fun ringtone (d) kept it loud
39. 39.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) a greeting and your name (c) “Hello? Hello?” (d) “Tell me the fees.”
40. 40.True or false: “greeting first” is a polite phone habit. (a) True (b) False

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