Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 117 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🔍 Which is the odd one out? (a) saying thank you (b) stating why you called (c) greeting first (d) hanging up suddenly
2. 2.🔍 Which is the odd one out? (a) speaking clearly (b) shouting into the phone (c) hanging up suddenly (d) a noisy background
3. 3.🔍 Which is the odd one out? (a) chatting to others (b) eating while talking (c) asking “Is now okay?” (d) calling very late
4. 4.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
5. 5.Which of these is a rude phone habit? (a) greeting first (b) calling at a fair time (c) noting key details (d) calling very late
6. 6.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
7. 7.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
8. 8.True or false: “saying thank you” is a rude phone habit. (a) True (b) False
9. 9.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
10. 10.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
11. 11.🔍 Which is the odd one out? (a) noting key details (b) chatting to others (c) calling very late (d) not saying who you are
12. 12.🔍 Which is the odd one out? (a) saying your name (b) greeting first (c) noting key details (d) eating while talking
13. 13.📝 Before an important call, what should you keep ready? (a) the TV on (b) loud music (c) a snack (d) a pen and your notes
14. 14.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) shouting into the phone (c) stating why you called (d) speaking clearly
15. 15.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
16. 16.Which of these is a polite phone habit? (a) mumbling your name (b) calling very late (c) asking “Is now okay?” (d) chatting to others
17. 17.🔍 Which is the odd one out? (a) eating while talking (b) mumbling your name (c) saying your name (d) chatting to others
18. 18.True or false: “calling at a fair time” is a polite phone habit. (a) False (b) True
19. 19.True or false: “asking “Is now okay?”” is a rude phone habit. (a) True (b) False
20. 20.Which of these is a rude phone habit? (a) eating while talking (b) saying your name (c) saying thank you (d) noting key details
21. 21.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
22. 22.True or false: “speaking clearly” is a rude phone habit. (a) True (b) False
23. 23.True or false: “speaking clearly” is a polite phone habit. (a) True (b) False
24. 24.🔍 Which is the odd one out? (a) not saying who you are (b) hanging up suddenly (c) mumbling your name (d) greeting first
25. 25.True or false: “greeting first” is a polite phone habit. (a) False (b) True
26. 26.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
27. 27.🕘 A good time to call an office is usually… (a) on a holiday (b) late at night (c) during working hours (d) very early morning
28. 28.True or false: “mumbling your name” is a polite phone habit. (a) True (b) False
29. 29.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
30. 30.Which of these is a rude phone habit? (a) greeting first (b) speaking clearly (c) stating why you called (d) chatting to others
31. 31.Which of these is a polite phone habit? (a) not saying who you are (b) chatting to others (c) mumbling your name (d) saying thank you
32. 32.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
33. 33.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) “Hello? Hello?” (c) a greeting and your name (d) “Who is this?”
34. 34.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
35. 35.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
36. 36.True or false: “stating why you called” is a polite phone habit. (a) True (b) False
37. 37.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
38. 38.🔍 Which is the odd one out? (a) greeting first (b) noting key details (c) speaking clearly (d) a noisy background
39. 39.📞 The person you want is not available. What is best? (a) leave a short message (b) call ten times (c) hang up angrily (d) shout at the caller
40. 40.True or false: “greeting first” is a rude phone habit. (a) True (b) False

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