Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 118 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
2. 2.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
3. 3.Which of these is a rude phone habit? (a) calling very late (b) speaking clearly (c) asking “Is now okay?” (d) saying your name
4. 4.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
5. 5.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
6. 6.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
7. 7.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
8. 8.🔍 Which is the odd one out? (a) calling very late (b) hanging up suddenly (c) calling at a fair time (d) chatting to others
9. 9.📝 Before an important call, what should you keep ready? (a) loud music (b) the TV on (c) a pen and your notes (d) a snack
10. 10.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
11. 11.🔍 Which is the odd one out? (a) speaking clearly (b) calling at a fair time (c) saying thank you (d) a noisy background
12. 12.🔍 Which is the odd one out? (a) shouting into the phone (b) asking “Is now okay?” (c) eating while talking (d) not saying who you are
13. 13.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
14. 14.True or false: “stating why you called” is a polite phone habit. (a) False (b) True
15. 15.🔍 Which is the odd one out? (a) noting key details (b) mumbling your name (c) eating while talking (d) shouting into the phone
16. 16.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
17. 17.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
18. 18.Which of these is a polite phone habit? (a) saying your name (b) hanging up suddenly (c) eating while talking (d) not saying who you are
19. 19.🔍 Which is the odd one out? (a) shouting into the phone (b) saying your name (c) greeting first (d) asking “Is now okay?”
20. 20.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
21. 21.True or false: “stating why you called” is a rude phone habit. (a) False (b) True
22. 22.True or false: “eating while talking” is a rude phone habit. (a) False (b) True
23. 23.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
24. 24.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
25. 25.📳 Your phone rings during an interview. What should you have done? (a) switched it off (b) set a fun ringtone (c) answered it (d) kept it loud
26. 26.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
27. 27.📞 The person you want is not available. What is best? (a) call ten times (b) hang up angrily (c) leave a short message (d) shout at the caller
28. 28.True or false: “noting key details” is a rude phone habit. (a) True (b) False
29. 29.Which of these is a polite phone habit? (a) eating while talking (b) hanging up suddenly (c) not saying who you are (d) calling at a fair time
30. 30.True or false: “chatting to others” is a polite phone habit. (a) True (b) False
31. 31.Which of these is a rude phone habit? (a) noting key details (b) greeting first (c) asking “Is now okay?” (d) eating while talking
32. 32.True or false: “shouting into the phone” is a rude phone habit. (a) False (b) True
33. 33.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
34. 34.☎️ You get a wrong-number call. What is polite? (a) tell them politely (b) pretend to be them (c) hang up silently (d) shout at them
35. 35.📅 Why should you repeat key details like a date on the phone? (a) to avoid mistakes (b) to waste time (c) to end the call (d) to sound bored
36. 36.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
37. 37.True or false: “chatting to others” is a rude phone habit. (a) True (b) False
38. 38.🔍 Which is the odd one out? (a) eating while talking (b) speaking clearly (c) chatting to others (d) shouting into the phone
39. 39.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
40. 40.True or false: “calling at a fair time” is a rude phone habit. (a) False (b) True

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