Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 119 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🔍 Which is the odd one out? (a) stating why you called (b) calling at a fair time (c) noting key details (d) shouting into the phone
2. 2.Which of these is a polite phone habit? (a) mumbling your name (b) chatting to others (c) calling very late (d) calling at a fair time
3. 3.📞 The person you want is not available. What is best? (a) call ten times (b) hang up angrily (c) leave a short message (d) shout at the caller
4. 4.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
5. 5.🔍 Which is the odd one out? (a) stating why you called (b) saying thank you (c) mumbling your name (d) asking “Is now okay?”
6. 6.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
7. 7.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) set a fun ringtone (c) switched it off (d) kept it loud
8. 8.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
9. 9.📝 Before an important call, what should you keep ready? (a) a snack (b) the TV on (c) a pen and your notes (d) loud music
10. 10.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
11. 11.🔍 Which is the odd one out? (a) calling very late (b) shouting into the phone (c) chatting to others (d) asking “Is now okay?”
12. 12.True or false: “chatting to others” is a polite phone habit. (a) True (b) False
13. 13.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
14. 14.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
15. 15.Which of these is a rude phone habit? (a) calling very late (b) calling at a fair time (c) greeting first (d) saying your name
16. 16.True or false: “chatting to others” is a rude phone habit. (a) False (b) True
17. 17.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
18. 18.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
19. 19.True or false: “greeting first” is a rude phone habit. (a) False (b) True
20. 20.True or false: “mumbling your name” is a polite phone habit. (a) True (b) False
21. 21.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
22. 22.True or false: “noting key details” is a rude phone habit. (a) True (b) False
23. 23.Which of these is a polite phone habit? (a) mumbling your name (b) shouting into the phone (c) hanging up suddenly (d) asking “Is now okay?”
24. 24.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to avoid mistakes (c) to sound bored (d) to waste time
25. 25.True or false: “calling at a fair time” is a rude phone habit. (a) True (b) False
26. 26.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) tell them politely (c) shout at them (d) hang up silently
27. 27.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
28. 28.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
29. 29.Which of these is a polite phone habit? (a) chatting to others (b) noting key details (c) shouting into the phone (d) calling very late
30. 30.Which of these is a rude phone habit? (a) saying thank you (b) noting key details (c) chatting to others (d) calling at a fair time
31. 31.True or false: “not saying who you are” is a polite phone habit. (a) True (b) False
32. 32.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
33. 33.True or false: “hanging up suddenly” is a polite phone habit. (a) True (b) False
34. 34.Which of these is a rude phone habit? (a) stating why you called (b) eating while talking (c) noting key details (d) asking “Is now okay?”
35. 35.Which of these is a polite phone habit? (a) saying your name (b) mumbling your name (c) calling very late (d) shouting into the phone
36. 36.🔍 Which is the odd one out? (a) not saying who you are (b) saying your name (c) greeting first (d) stating why you called
37. 37.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
38. 38.🔍 Which is the odd one out? (a) mumbling your name (b) calling very late (c) greeting first (d) chatting to others
39. 39.Which of these is a rude phone habit? (a) calling at a fair time (b) noting key details (c) saying your name (d) a noisy background
40. 40.Which of these is a rude phone habit? (a) stating why you called (b) not saying who you are (c) asking “Is now okay?” (d) noting key details

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