Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 120 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a rude phone habit? (a) noting key details (b) shouting into the phone (c) speaking clearly (d) asking “Is now okay?”
2. 2.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
3. 3.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
4. 4.Which of these is a rude phone habit? (a) greeting first (b) speaking clearly (c) hanging up suddenly (d) stating why you called
5. 5.Which of these is a rude phone habit? (a) a noisy background (b) stating why you called (c) greeting first (d) calling at a fair time
6. 6.True or false: “asking “Is now okay?”” is a polite phone habit. (a) True (b) False
7. 7.True or false: “mumbling your name” is a rude phone habit. (a) True (b) False
8. 8.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
9. 9.🔍 Which is the odd one out? (a) shouting into the phone (b) asking “Is now okay?” (c) hanging up suddenly (d) a noisy background
10. 10.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
11. 11.🔍 Which is the odd one out? (a) chatting to others (b) noting key details (c) greeting first (d) saying your name
12. 12.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
13. 13.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
14. 14.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) kept it loud (c) switched it off (d) set a fun ringtone
15. 15.🔍 Which is the odd one out? (a) stating why you called (b) noting key details (c) shouting into the phone (d) speaking clearly
16. 16.🔍 Which is the odd one out? (a) speaking clearly (b) asking “Is now okay?” (c) calling very late (d) saying thank you
17. 17.🕘 A good time to call an office is usually… (a) late at night (b) during working hours (c) on a holiday (d) very early morning
18. 18.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
19. 19.Which of these is a rude phone habit? (a) mumbling your name (b) saying your name (c) speaking clearly (d) noting key details
20. 20.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) hang up silently (c) tell them politely (d) pretend to be them
21. 21.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
22. 22.True or false: “mumbling your name” is a polite phone habit. (a) False (b) True
23. 23.True or false: “saying your name” is a rude phone habit. (a) False (b) True
24. 24.🔍 Which is the odd one out? (a) speaking clearly (b) greeting first (c) saying your name (d) a noisy background
25. 25.🔍 Which is the odd one out? (a) calling very late (b) hanging up suddenly (c) eating while talking (d) calling at a fair time
26. 26.True or false: “noting key details” is a rude phone habit. (a) False (b) True
27. 27.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
28. 28.🔍 Which is the odd one out? (a) not saying who you are (b) hanging up suddenly (c) chatting to others (d) saying thank you
29. 29.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
30. 30.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
31. 31.Which of these is a polite phone habit? (a) shouting into the phone (b) eating while talking (c) speaking clearly (d) calling very late
32. 32.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
33. 33.Which of these is a rude phone habit? (a) not saying who you are (b) greeting first (c) saying thank you (d) stating why you called
34. 34.Which of these is a polite phone habit? (a) chatting to others (b) calling very late (c) noting key details (d) eating while talking
35. 35.🔍 Which is the odd one out? (a) hanging up suddenly (b) saying your name (c) a noisy background (d) eating while talking
36. 36.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
37. 37.📞 The person you want is not available. What is best? (a) hang up angrily (b) call ten times (c) shout at the caller (d) leave a short message
38. 38.🔍 Which is the odd one out? (a) greeting first (b) calling very late (c) hanging up suddenly (d) chatting to others
39. 39.Which of these is a rude phone habit? (a) calling at a fair time (b) eating while talking (c) greeting first (d) noting key details
40. 40.Which of these is a rude phone habit? (a) saying your name (b) calling very late (c) calling at a fair time (d) saying thank you

Free interview skills lessons, practice and worksheets at talentjr.in/interview-skills-for-students