Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 13 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.☎️ You get a wrong-number call. What is polite? (a) tell them politely (b) shout at them (c) hang up silently (d) pretend to be them
2. 2.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) switched it off (c) set a fun ringtone (d) kept it loud
3. 3.Which of these is a rude phone habit? (a) calling at a fair time (b) greeting first (c) eating while talking (d) saying your name
4. 4.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
5. 5.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
6. 6.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
7. 7.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
8. 8.Which of these is a rude phone habit? (a) speaking clearly (b) saying your name (c) chatting to others (d) greeting first
9. 9.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
10. 10.📝 Before an important call, what should you keep ready? (a) a snack (b) the TV on (c) loud music (d) a pen and your notes
11. 11.True or false: “stating why you called” is a rude phone habit. (a) True (b) False
12. 12.Which of these is a rude phone habit? (a) mumbling your name (b) saying thank you (c) asking “Is now okay?” (d) noting key details
13. 13.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
14. 14.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
15. 15.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
16. 16.🔍 Which is the odd one out? (a) speaking clearly (b) stating why you called (c) saying thank you (d) chatting to others
17. 17.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
18. 18.True or false: “speaking clearly” is a rude phone habit. (a) True (b) False
19. 19.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
20. 20.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
21. 21.📞 The person you want is not available. What is best? (a) leave a short message (b) shout at the caller (c) hang up angrily (d) call ten times
22. 22.Which of these is a polite phone habit? (a) asking “Is now okay?” (b) shouting into the phone (c) eating while talking (d) chatting to others
23. 23.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to waste time (c) to avoid mistakes (d) to end the call
24. 24.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
25. 25.True or false: “noting key details” is a polite phone habit. (a) True (b) False
26. 26.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
27. 27.🔍 Which is the odd one out? (a) calling at a fair time (b) noting key details (c) a noisy background (d) asking “Is now okay?”
28. 28.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
29. 29.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
30. 30.Which of these is a polite phone habit? (a) speaking clearly (b) shouting into the phone (c) calling very late (d) eating while talking
31. 31.🔍 Which is the odd one out? (a) stating why you called (b) eating while talking (c) saying your name (d) speaking clearly
32. 32.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
33. 33.Which of these is a rude phone habit? (a) greeting first (b) saying thank you (c) calling at a fair time (d) calling very late
34. 34.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
35. 35.True or false: “stating why you called” is a polite phone habit. (a) False (b) True
36. 36.🔍 Which is the odd one out? (a) not saying who you are (b) calling very late (c) shouting into the phone (d) asking “Is now okay?”
37. 37.🔍 Which is the odd one out? (a) eating while talking (b) shouting into the phone (c) stating why you called (d) not saying who you are
38. 38.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
39. 39.Which of these is a rude phone habit? (a) greeting first (b) speaking clearly (c) stating why you called (d) shouting into the phone
40. 40.Which of these is a polite phone habit? (a) calling very late (b) saying your name (c) mumbling your name (d) not saying who you are

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