Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 121 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) chatting to others (c) stating why you called (d) noting key details
2. 2.Which of these is a rude phone habit? (a) greeting first (b) saying your name (c) speaking clearly (d) shouting into the phone
3. 3.🕘 A good time to call an office is usually… (a) during working hours (b) very early morning (c) on a holiday (d) late at night
4. 4.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
5. 5.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
6. 6.True or false: “speaking clearly” is a polite phone habit. (a) True (b) False
7. 7.True or false: “not saying who you are” is a polite phone habit. (a) True (b) False
8. 8.Which of these is a polite phone habit? (a) greeting first (b) eating while talking (c) mumbling your name (d) hanging up suddenly
9. 9.🔍 Which is the odd one out? (a) stating why you called (b) greeting first (c) eating while talking (d) saying thank you
10. 10.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
11. 11.Which of these is a rude phone habit? (a) saying your name (b) speaking clearly (c) saying thank you (d) mumbling your name
12. 12.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
13. 13.🔍 Which is the odd one out? (a) saying your name (b) calling very late (c) speaking clearly (d) asking “Is now okay?”
14. 14.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
15. 15.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
16. 16.📳 Your phone rings during an interview. What should you have done? (a) switched it off (b) set a fun ringtone (c) kept it loud (d) answered it
17. 17.True or false: “saying thank you” is a polite phone habit. (a) True (b) False
18. 18.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
19. 19.Which of these is a polite phone habit? (a) mumbling your name (b) calling very late (c) calling at a fair time (d) chatting to others
20. 20.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
21. 21.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
22. 22.📞 The person you want is not available. What is best? (a) shout at the caller (b) call ten times (c) leave a short message (d) hang up angrily
23. 23.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
24. 24.🔍 Which is the odd one out? (a) not saying who you are (b) hanging up suddenly (c) noting key details (d) calling very late
25. 25.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
26. 26.Which of these is a polite phone habit? (a) mumbling your name (b) noting key details (c) a noisy background (d) not saying who you are
27. 27.Which of these is a polite phone habit? (a) not saying who you are (b) eating while talking (c) mumbling your name (d) saying thank you
28. 28.🔍 Which is the odd one out? (a) saying your name (b) noting key details (c) speaking clearly (d) mumbling your name
29. 29.Which of these is a polite phone habit? (a) eating while talking (b) not saying who you are (c) saying your name (d) hanging up suddenly
30. 30.Which of these is a polite phone habit? (a) mumbling your name (b) asking “Is now okay?” (c) eating while talking (d) hanging up suddenly
31. 31.True or false: “stating why you called” is a rude phone habit. (a) False (b) True
32. 32.True or false: “eating while talking” is a polite phone habit. (a) True (b) False
33. 33.True or false: “a noisy background” is a rude phone habit. (a) True (b) False
34. 34.Which of these is a rude phone habit? (a) stating why you called (b) greeting first (c) saying your name (d) not saying who you are
35. 35.🔍 Which is the odd one out? (a) saying your name (b) noting key details (c) not saying who you are (d) calling at a fair time
36. 36.True or false: “chatting to others” is a polite phone habit. (a) True (b) False
37. 37.🔍 Which is the odd one out? (a) shouting into the phone (b) saying your name (c) greeting first (d) saying thank you
38. 38.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) tell them politely (c) pretend to be them (d) shout at them
39. 39.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
40. 40.True or false: “mumbling your name” is a polite phone habit. (a) False (b) True

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