Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 122 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🔍 Which is the odd one out? (a) greeting first (b) saying thank you (c) saying your name (d) mumbling your name
2. 2.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
3. 3.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
4. 4.🔍 Which is the odd one out? (a) chatting to others (b) saying your name (c) stating why you called (d) speaking clearly
5. 5.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
6. 6.Which of these is a rude phone habit? (a) greeting first (b) saying your name (c) eating while talking (d) speaking clearly
7. 7.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
8. 8.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) set a fun ringtone (c) switched it off (d) answered it
9. 9.🔍 Which is the odd one out? (a) calling very late (b) shouting into the phone (c) mumbling your name (d) greeting first
10. 10.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
11. 11.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
12. 12.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to sound bored (c) to waste time (d) to avoid mistakes
13. 13.Which of these is a rude phone habit? (a) saying your name (b) stating why you called (c) calling at a fair time (d) hanging up suddenly
14. 14.🔍 Which is the odd one out? (a) not saying who you are (b) a noisy background (c) asking “Is now okay?” (d) shouting into the phone
15. 15.True or false: “chatting to others” is a polite phone habit. (a) True (b) False
16. 16.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
17. 17.🕘 A good time to call an office is usually… (a) late at night (b) very early morning (c) on a holiday (d) during working hours
18. 18.True or false: “shouting into the phone” is a rude phone habit. (a) False (b) True
19. 19.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
20. 20.Which of these is a polite phone habit? (a) hanging up suddenly (b) eating while talking (c) mumbling your name (d) noting key details
21. 21.🔍 Which is the odd one out? (a) saying your name (b) calling very late (c) asking “Is now okay?” (d) calling at a fair time
22. 22.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
23. 23.Which of these is a polite phone habit? (a) greeting first (b) hanging up suddenly (c) eating while talking (d) calling very late
24. 24.🔍 Which is the odd one out? (a) a noisy background (b) mumbling your name (c) chatting to others (d) stating why you called
25. 25.Which of these is a rude phone habit? (a) not saying who you are (b) noting key details (c) asking “Is now okay?” (d) calling at a fair time
26. 26.True or false: “a noisy background” is a rude phone habit. (a) False (b) True
27. 27.📞 You call a school office to ask about admission. What do you say first? (a) a greeting and your name (b) “Who is this?” (c) “Tell me the fees.” (d) “Hello? Hello?”
28. 28.📞 The person you want is not available. What is best? (a) call ten times (b) shout at the caller (c) leave a short message (d) hang up angrily
29. 29.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
30. 30.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
31. 31.True or false: “calling very late” is a polite phone habit. (a) False (b) True
32. 32.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
33. 33.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
34. 34.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
35. 35.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
36. 36.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
37. 37.True or false: “eating while talking” is a polite phone habit. (a) False (b) True
38. 38.Which of these is a polite phone habit? (a) chatting to others (b) hanging up suddenly (c) calling at a fair time (d) shouting into the phone
39. 39.Which of these is a polite phone habit? (a) shouting into the phone (b) saying your name (c) a noisy background (d) hanging up suddenly
40. 40.True or false: “calling very late” is a rude phone habit. (a) False (b) True

Free interview skills lessons, practice and worksheets at talentjr.in/interview-skills-for-students