Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 123 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🔍 Which is the odd one out? (a) speaking clearly (b) asking “Is now okay?” (c) noting key details (d) not saying who you are
2. 2.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
3. 3.True or false: “chatting to others” is a polite phone habit. (a) True (b) False
4. 4.True or false: “saying your name” is a polite phone habit. (a) False (b) True
5. 5.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
6. 6.True or false: “saying thank you” is a polite phone habit. (a) False (b) True
7. 7.Which of these is a rude phone habit? (a) stating why you called (b) speaking clearly (c) calling very late (d) calling at a fair time
8. 8.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
9. 9.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
10. 10.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
11. 11.Which of these is a rude phone habit? (a) stating why you called (b) mumbling your name (c) saying thank you (d) speaking clearly
12. 12.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
13. 13.Which of these is a polite phone habit? (a) hanging up suddenly (b) saying your name (c) mumbling your name (d) eating while talking
14. 14.🔍 Which is the odd one out? (a) eating while talking (b) calling very late (c) hanging up suddenly (d) calling at a fair time
15. 15.🔍 Which is the odd one out? (a) calling very late (b) mumbling your name (c) chatting to others (d) greeting first
16. 16.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) set a fun ringtone (c) switched it off (d) kept it loud
17. 17.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
18. 18.🔍 Which is the odd one out? (a) saying your name (b) calling at a fair time (c) greeting first (d) calling very late
19. 19.📞 The person you want is not available. What is best? (a) shout at the caller (b) call ten times (c) hang up angrily (d) leave a short message
20. 20.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
21. 21.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
22. 22.Which of these is a polite phone habit? (a) greeting first (b) eating while talking (c) calling very late (d) not saying who you are
23. 23.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
24. 24.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) a greeting and your name (c) “Hello? Hello?” (d) “Who is this?”
25. 25.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
26. 26.Which of these is a rude phone habit? (a) shouting into the phone (b) saying thank you (c) speaking clearly (d) saying your name
27. 27.Which of these is a polite phone habit? (a) eating while talking (b) calling very late (c) not saying who you are (d) calling at a fair time
28. 28.True or false: “calling very late” is a rude phone habit. (a) True (b) False
29. 29.True or false: “stating why you called” is a polite phone habit. (a) False (b) True
30. 30.True or false: “speaking clearly” is a polite phone habit. (a) False (b) True
31. 31.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
32. 32.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
33. 33.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
34. 34.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
35. 35.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
36. 36.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
37. 37.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
38. 38.True or false: “greeting first” is a rude phone habit. (a) False (b) True
39. 39.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
40. 40.Which of these is a polite phone habit? (a) a noisy background (b) not saying who you are (c) noting key details (d) hanging up suddenly

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